10 Best Restaurant Online Ordering Systems In 2023 (Tried & Tested) | UpMenu

Deciding on a restaurant online ordering system isn’t easy. There are loads of options to choose from and a number of factors to take into account, which might make choosing a system difficult. That’s why we’ve compiled a list of the best online ordering systems of 2023 to help you choose the right online ordering software for you.

Online Ordering Systems

• UpMenu
• Toast Online Ordering
• Flipdish
• Cloudwaitress
• Square Online
• Wix Restaurants
• Bentobox
• Bbot
• Olo
• GloriaFood

What is the best restaurant online ordering system?

There are many online ordering systems available on the market, and the best one for a particular restaurant will depend on your specific needs and preferences.

The best online ordering system is one that is easy to use by guests and staff, is inexpensive, and is designed specifically for the restaurant industry with features that business owners need.

The most important features online ordering software should include are powerful marketing tools, an easy to use loyalty program, a fully customizable drag-and-drop website building option, a branded mobile app for easy ordering, report generating tools, and pos system integrations.

Why do restaurants need online ordering systems?

• Lower commission costs from third party delivery services: third party commissions can eat up even 30% of what you make from each sale. Your own online ordering system significantly lowers those fees
• Easier online order management: this allows your team to easily accept incoming online orders and begin working on them right away
• Own your customer data: keep all of your clients’ information in one spot, which is essential when creating marketing campaigns, tracking customer purchase history, loyalty, etc.
• Build websites and an online presence: advanced online ordering systems for restaurants often come with a website builder, which allows for the creation of a branded website and grows your online presence
• Improve customer loyalty: online ordering systems help restaurant owners tie clients to their business for longer
• Generate real-time reports: create real-time reports that help track how your business is performing

Features you should look for?

• Free Website (No Code, Drag & Drop):

  an

  online website

  that you can design yourself is a great way to improve your digital presence, and make it easy for online ordering.

• Branded Mobile App (iOS & Android):

  a

  branded mobile app

  makes the online ordering process easier for customers.

• Qr Code Menu:

  this makes tableside ordering easier than ever. In-house clients simply

  scan the QR code

  at their table, and order their meals directly from the online menu. The online ordering software also informs your staff which table the order came from.

• Customer loyalty program:

  loyalty programs

  are used to encourage customers to order meals with the use of incentives like points or stamps, which can be redeemed for free meals and other offers.

• Email, SMS & Push Marketing:

  using valuable customer data,

  marketing features

  in your online ordering system help you to encourage clients to order from your restaurant via email, SMS, or push notifications.

• Promotions & Discounts (Advanced):

  promotional tools are ideal for filling empty order slots in your online ordering software. Create a limited time offer, notify your customers about it, and watch tableside and online sales increase.

• Multi-location management:

  for restaurant franchises, this feature is essential in order to manage multiple business locations with just the click of a button.

• Customer data collecting option:

  your online ordering tool should come with a customer information feature, which keeps relevant data in one spot and is used for creating effective marketing campaigns.

Key features comparison matrix

Taking into account factors such as cost, features, ease of use, and customer support will be important in determining which system will be the best for your restaurant.
It’s always best to test online ordering systems through a trial version if it’s available in order to get an idea of how it works and if it has everything you’re looking for.

To help you decide on the right online ordering system for your business, we’ve created a table that presents the best restaurant ordering systems, their features, and prices.