14 Best RMM Software & Tools – Updated 2023 (Paid & Free)

Remote Monitoring and Management (RMM) software is used to monitor the performance of endpoints and other IT assets remotely.

From a single device, you can monitor systems, remotely access devices, review actions taken, deploy patches, and more.

A remote monitoring tool gives Managed Service Providers (MSPs) the visibility needed to manage an offsite network effectively.

Here is our list of the best RMM software and tools:

What is Remote Monitoring and Management Software?

Remote Monitoring and Management (RMM) describes a software package that is able to look after IT facilities. The word “remote” in the name refers to systems that can be contacted across the internet. Systems that are on the same network as the device that hosts the monitoring software are deemed to be “local” – they are on the Local Area Network (LAN).

RMM activities are closely associated with managed service providers (MSPs). Such an organization provides contracted IT support services for other businesses. Naturally, these businesses don’t operate on the same site as the client and so the systems that they look after are always remote. Many large organizations can save money by mimicking the functions of MSPs and centralizing all of their IT support functions for many sites in one location.

RMM software is usually hosted in one location and then accesses the monitored systems across the internet. This architecture can run into problems because network security blocks connection requests from outside the LAN. Thus, it is a convention of RMM systems that they need local agents on each monitored network to gather data and upload it to the central RMM server.

There are 50+ RMM tools on the market including free, paid, and open-source.

We’ve analyzed the market to bring you the best options in cloud-based and local RMM systems supporting the spectrum of operating systems including Windows, Mac, Linux, and even Android devices.

When gathering the information for each of the tools in this post, we focused on tools with the best GUIs, a simple setup process, remote access features, alerts, and automation.

Our methodology for selecting RMM software and tools

We reviewed the market for RMM software and tools and analyzed the options based on the following criteria:

• A package that includes all of the tools a support technician needs contained within the one interface
• The ability to switch between tasks without closing down windows
• The ability to support the users of multiple clients without having to logout and login again
• A time tracking system that will generate timesheets per client automatically
• Team management systems that automate the allocation of work
• A free trial or money-back guarantee that allows cost-free assessment
• A price that represents value for money for the tools provided

NinjaRMM from NinjaOne is a SaaS platform that is designed for use by managed service providers and has a multi-tenanted architecture to keep the data of each MSP client separate. However, the tool could also be used by the IT operations department of a multi-site business. The package scans remote networks and compiles hardware and software inventories for asset management.

Key features:

• Remote access
• Alerts
• Patch management
• Mobile App for iOS and Android
• Reports

Why do we recommend it?

NinjaOne is part of a cloud platform of tools made for managed service providers. The NinjaRMM package offers technician tools for supporting the systems of clients. NinjaOne doesn’t provide a PSA package, which is where MSPs would usually encounter a ticket management system. Instead, that function is built into the NinjaRMM service, which means that this RMM represents a very good deal.

This package is able to monitor endpoints running Windows, macOS, and Linux. It can also watch over virtualization managed by Hyper-V and VMWare. The service will also perform security monitoring and produce security audits for the entire IT system under management.

System management services in the NinjaRMM platform include patch management for devices running Windows, macOS, and Linux. The patch manager will cover operating systems and 120 third-party applications, such as Java and Dropbox.

Security management systems in the NinjaRMM package include a backup service to cloud storage. The service includes an anti-virus and endpoint detection and response system. There is also a password vault for access to client systems, which automatically conveys credentials to remote access systems without MSP technicians being able to see them.

The remote access service in the bundle includes behind-the-scenes access through terminal emulators for Windows, macOS, and Linux. Functions available to technicians include Wake-on-LAN, the ability to start and stop the operating system, and process management commands to kill processes or move files. Scripts can be run remotely manually or through automated processes, which include on-boarding routines.

Who is it recommended for?

NinjaOne is a good package for any managed service provider. Extra features of the platform that enhance the NinjaRMM system are a patch manager and a backup system. The service also includes opportunities to automate tasks through scripts.

Pros:

• Remote monitoring with automated asset inventories
• Integrated security software and credentials management
• Automated patch management for Windows, macOS, Linux, and applications
• Documentation framework for technician troubleshooting guides and system intel
• Multi-tenanted architecture

Cons:

• The library of pre-written report formats could be larger

NinjaRMM is a subscription service with a charge rate per month. You need to contact NinjaOne to get a quote. You can experience the system yourself for free by accessing a demo system on G2 Crowd for 14 days.

EDITOR’S CHOICE

NinjaRMM is our #1 Choice! It offers both performance and security monitoring for multiple sites and businesses simultaneously. The technician tools in the SaaS Package allow each operator to watch over several systems simultaneously. Features include a documentation base to provide technicians with reference information and system guides. The bundle has integrated anti-virus and EDR software included and it is able to securely manage password distribution.

NinjaOne is able to offer value for money in its NinjaRMM package by bundling together the servers to run the software and storage space for files as well as the monitoring and management software itself. You only pay a monthly charge to use the platform with no lock-in clauses or setup fees.

Download: Access a FREE Trial

Official Site: ninjaone.com/freetrialform

OS: Cloud-based

Atera is a SaaS platform of system management tools for IT Departments and MSP technicians. The bundle is packaged along with PSA functions as well, so MSPs and IT Departments get all of the software they need to operate efficiently within the Atera Platform. The remote monitoring and management (RMM) system includes a high degree of task automation, which enables technicians to support multiple users simultaneously.

Key features:

• Performance tracking with alerts
• Integrations (QuickBooks Online, QuickBooks Desktop, Xero, and more).
• Patch management
• Remote access
• Reports
• Mobile app for iOS and Android

Why do we recommend it?

Atera is a cloud system that is very similar to NinjaRMM. The remote monitoring and management service is included in combination with a professional services automation (PSA) package. With this bundle, IT departments and MSPs get all the software they need to support their sites and users.

For managing customer concerns, Atera has a ticketing system that allows you to create tickets and track how long they take to be resolved. In the tickets menu, you can view a list of tickets detailing performance issues and when the resolution is due. The ticketing system is handy because it enables the technicians to resolve any problems quickly and efficiently.

The remote access capabilities of Atera are also first-class. You can access computers, servers, applications, and files remotely through the GUI. Users can remotely access devices from the device view or through a ticket or alert. Also, technicians can monitor endpoints with Windows, macOS, and Linux operating systems.

The fast and easy remote access makes it easy for a technician to click through and manage devices firsthand. All sessions are protected with TLS and 256-bit AES encryption so you open up minimal vulnerabilities by interacting with a remote network.

Who is it recommended for?

The big advantage that Atera has over many of the rival remote management and monitoring (RMM) systems is that it is priced per technician with no minimum number of seats per account. This means that all package utilities are available from the smallest MSP companies and even independent technicians all the way to much larger IT Departments.

Pros:

• Continuous network scanning makes inventorying easy and accurate
• Built-in ticketing system, great for MSPs and IT departments who need an all-in-one solution
• Clean and simple user interface with customizable widgets
• Full remote access to endpoints through VNC makes this an all-in-one solution for both small and large networks
• Supports a number of scripting and automation tools to empower technicians to build their own solutions to recurrent problems
• Pricing is based on the number of technicians

Cons:

• No RMM-only option

Atera is ideal for MSPs and IT Departments that want a tool that provides a solid user experience and remote access. Prices start at $99 per month per technician when paid annually for MSPs. IT Department plans begin at $149 a month per technician when paid annually The pricing model is scalable and can support an unlimited number of devices.. You can download the free trial.

Atera has leading remote access capabilities and an intuitive user interface. The tool has been tailored toward remote support from top-to-bottom and excels in this respect. Every feature from Network Discovery to the ticketing system has been designed to make the monitoring process as painless as possible. Atera supports multiple operating systems including Windows, Mac, and Linux.

Start Free Trial: atera.com/remote-monitoring-and-management/

OS: Windows, Mac, Android, iOS, and more

SuperOps is a powerful, cloud-first software, built for MSPs to effortlessly manage client endpoint networks. This bundle includes PSA and RMM functions. The RMM part of this deal includes:

• Asset Management
• Policy Management
• Patch Management
• Alert Management

These systems are intended for use by the technicians that implement the management of client systems.

Key Features:

• Process automation to reduce staff involvement
• Integrations with Splashtop, Webroot, Bitdefender, Acronis
• Manages endpoints running Windows
• Automated asset discovery
• Comprehensive logging for technician activity
• Logs for automated actions
• A free version for independent technicians

Why do we recommend it?

SuperOps is an extensive RMM package and the SaaS platform also offers a PSA bundle. It is also possible to get a discounted price for a combination of both packages. Although not officially an ITIL tool, the presentation of the package reads a lot like an ITIL menu.

Although RMMs are essential for MSPs, there is no reason why the in-house technician team of an IT department shouldn’t use this package to manage a corporate system. The units of the SaaS platform form a stack with the Asset Management tool providing an information base for system management processes.

The Policy Management system works in tandem with the Alert Management system to set up automated monitoring processes. When a policy rule gets tripped an alert is triggered. So, technicians don’t have to be allocated to watch monitoring screens all day – just when a problem is notified.

Patch Management is a major contributor to security and the efficient operations of the managed system. The SuperOps system refers to the software inventory maintained by the Asset Management module and polls providers for updates and patches. These are copied over automatically when they become available.

The system needs to be set up to have allowed maintenance windows marked off in a calendar. The SecOps Patch Management can be set up to roll out queued patches at the next available window. It is also possible to specify that all patches should be approved by an operator before they are allowed to be applied.

Who is it recommended for?

The SuperOps package is designed for MSPs – from solo operators through to large IT teams – that manage a lot of client systems or one very large company network. The package subscription rate is levied for the management of 150 endpoints. If you manage more, you add on another 150-endpoint unit.

Pros:

• Customizable automation mechanisms
• Options for automated patch rollout
• AI-powered intelligent alerting mechanism
• Automated asset discovery for hardware and software
• Expandable with integrations
• An associated PSA package

Cons:

• No recording option in bundled Splashtop integration

SuperOps is offered in four editions. The first of these is the Standard PSA Only for basic PSA needs and starts at $59. Next there is Standard RMM Only at $79,  Pro Unified Basic for MSPs that need an RMM to manage endpoints, and Super unified Advanced for the full PSA-RMM experience. All versions are available for testing on a 21-day free trial.

SuperOps is a SaaS platform that includes PSA and RMM services for independent technicians, MSPs, and IT departments and also has a PSA-only option. The notable feature of this service is the opportunity to automate monitoring and routine management tasks. The conditions that draw the attention of operators to emerging problems can be customized. All of the actions of technicians and automated processes are logged.

Start 21-day free trial: superops.ai/signup

OS: Cloud-based

N-able N-sight RMM is a remote monitoring and management tool designed specifically for MSPs. The user can discover devices and then start monitoring with out-of-the-box monitoring templates through the dashboard. The software simplifies managing remote devices, with a GUI that you don’t have to be a technical wizard in order to use.

Key features:

• Discover network devices
• Generate reports
• Patch management
• SNMP monitoring
• Remote access

Why do we recommend it?

N-able N-sight is a similar package to NinjaOne. N-able offers two RMM packages and N-sight is aimed at smaller MSPs and also the operations departments of businesses for in-house use. The N-able system is a cloud platform that is charged for by subscription.

Endpoint detection and response functionalities to help you detect threats throughout the remote environment. For example, you can scan files continuously in real-time to make sure that no malicious content has made its way onto the network. When threats are detected, machine learning enables you to respond quickly.

The NetPath feature is another useful addition. With NetPath, you can view network performance on a map, to see where connectivity issues are between devices. The function stands in as a Traceroute tool that allows you to pinpoint where performance issues have taken root throughout your network.

Who is it recommended for?

The N-sight package is aimed at smaller MSPs. It can also be used by the in-house support teams that need to manage corporate IT assets.

Pros:

• 30-day trial
• Designed specifically for MSPs
• Features out-of-the-box templates allowing MSPs to starting using the tool right away
• Simple, widget-based interface allows for custom views for NOC monitoring
• Leverages machine learning to identify threats on endpoints
• Supports continuous device scanning for live accurate inventorying

Cons:

• macOS functionality is not as good as Windows

N-able N-sight is one of the top RMM software products on the market. The tool has a custom pricing model, which you can request from the company directly. Download the 30-day free trial.

N-able N-sight RMM offers a complete remote monitoring experience that’s easy to use. Whether you want to manage device performance, protect against threats in real-time, or complete hop-to-hop diagnostics. The platform stands apart from many other competitors based on the depth of features and the compelling user experience.

You can take complete control over the amount of visibility you have and can structure your monitoring activities according to your preferences. The RMM software can be hosted on-premises or run the cloud.

Get 30-day Free Trial: n-able.com/products/n-sight-rmm/trial

OS: Windows, Mac, Android, iOS, and more

Barracuda RMM is a cloud-based remote monitoring and management platform for MSPs. It focuses on IT as a security monitoring and management tool. There are also security add-ons services that give regular network monitoring functions plus an extended Help Desk that you can offer to your clients.

Key Features:

• Asset management
• On-demand security assessments
• Real-time security monitoring
• Task automation
• Advanced patch management
• Network monitoring and Help Desk add-ons

Why do we recommend it?

Barracuda RMM is another cloud-based platform that is a close rival to NinjaOne. The Barracuda system includes a vulnerability scanner and other tools on the platform that can be linked into the RMM service provide email security, patching, a backup service, and an XDR threat detection system.

The security-focused Barracuda RMM package gives your technicians automated services that keep the client’s site safe. These include vulnerability management and system cleanup services. The package includes a patch manager to implement version weaknesses highlighted by the vulnerability scanner. The toolbox in RMM includes remote access and remote desktop utilities plus ongoing monitoring with alerts that enable unattended monitoring.

As this is specifically an RMM platform, there isn’t a PSA system included in the platform. However, the RMM is able to integrate with a long list of well-known PSA systems. There are some PSA functions included in the RMM. These relate to service plans and ticketing. The platform has a series of service plan templates, which your sales team can offer to prospective customers. When one of these is selected, your contract creation process is a lot easier. Nominating a service plan in the client setup within the Barracuda RMM console automatically triggers service level expectation threshold monitoring.

Who is it recommended for?

Barracuda RMM is for MSPs and it allows those service providers to offer a range of security tools in addition to system monitoring and management services.

Pros:

• Service plan templates
• On-demand security assesments
• Security-focused monitoring
• Network operations center add-on available
• Extended hours Help Desk system as an add-on
• Integrates with external PSA systems

Cons:

• More focused on security than system performance
• No internal PSA system

You can contact the Sales Department to get a quote and find out what plans are available and you can access a 14-day free trial.

Barracuda RMM is a security-first SaaS platform for MSPs. It can be extended by regular monitoring features and there are also managed services offered to plug into your own service infrastructure. A big advantage of Barracuda RMM is its Service Plan template library. This makes it easy to know what options to offer to clients and then integrates goal achievement for SLAs into the RMM infrastructure.

Start 14-day free trial: barracudamsp.com/product-details/barracuda-rmm-remote-monitoring-management/

OS: Cloud-based

GoTo Resolve provides remote monitoring and management for endpoints and software – it doesn’t monitor networks. The package is accessed through the GoTo website, so the Administrator console and technician consoles don’t need to be downloaded. The remote devices that you monitor with this package each need an agent installed to provide access.

Key Features:

• Monitoring for endpoints
• Accesses Windows, macOS, and Android
• Remote desktop and remote control
• Software management

Why do we recommend it?

GoTo Resolve offers remote monitoring and management for endpoints. The system also provides remote access tools that give access to the command line and to the desktop. The package also provides a file transfer system and remote execution capabilities. This system also provides a patch manager for Windows.

The monitoring tool keeps constant track of the resources of each of the devices that have a Lite agent installed. The Professional agent provides much more functionality because technicians can transfer files to these devices and execute maintenance scripts. It is also possible to deploy software on these endpoints.

The Professional agent grants command line access for investigation. Desktop access is available in two modes – attended and unattended. Whenever a technician wants to access the device, the user of that computer gets a notification and has 60 seconds to allow or block access. This gives the technician remote control. If no response is received, the technician gets full remote desktop access.

The devices running the Professional agents can be started up and rebooted. The system includes a patch manager for Windows.

The system also provides a workload automation system that technicians can set up without needing to create any scripts. The service can trigger those processes regularly on a schedule.

Who do we recommend it for?

The GoTo RMM system is great for support teams, thanks to its Help Desk ticketing systems. Small businesses might just need the remote access features of the package; in which case, they can use the tool for free. There is also a multi-tenant version for managed service providers.

Pros:

• Help desk ticketing system
• Automated support team management system
• Workload automation script creator
• Scheduler for repetitive tasks

Cons:

• No on-premises version

There are four plans for GoTo Resolve and you sign up for any of them online. The first of these packages is Free. this gives you the remote access functions. You need to go to the paid versions for the RMM features of GoTo Resolve. You can get any of these paid plans on a 14-day free trial.

The GoTo Resolve package includes a Help Desk ticketing service that users can access to request assistance. The ticketing service provides support team managers with automated team and task tracking.

Start a 14-day Free Trial: https://buy.goto.com/resolve/trial

OS: Cloud-based

ManageEngine RMM Central is a multi-tenanted system that provides all of the tools that an MSP needs to administer IT assets on behalf of clients. Unusually for RMM systems, this is not a SaaS package. Instead, you acquire a software bundle for installation on your own host running Windows Server or access it as a service for installation on AWS or Azure accounts.

Key Features:

• Network discovery, device inventory, and topology mapping
• Endpoint monitoring
• Patch management
• Remote access
• Performance alerts

Why do we recommend it?

ManageEngine RMM Central is made for MSPs and it would be identical to all of the RMMs listed above were it not for the fact that this is a software package rather than a SaaS platform. You can install this software on Windows Server or on an account with AWS or Azure.

The RMM scours a network on enrollment, discovers all devices, and draws up an asset inventory from it. The tool then scours each endpoint to create a software inventory. These two processes repeat continuously to provide constantly up-to-date asset records. The system will automatically generate a network topology from the hardware inventory data.

The software inventory forms the basis of an automated patch manager, allowing RMM Central to keep all software up to date. Controls in the patch management settings allow check and authorize each update or just let the system apply all patches automatically at the next available maintenance window.

With all devices mapped, the RMM will implement performance monitoring on the client’s network. Any anomaly that arises in resource usage will trigger an alert. The alerting mechanism allows technicians to get on with other tasks, knowing that they will be informed of any event that needs attention.

The package also includes a remote control/remote access service that gives technicians views of the desktop or operating system of each managed device.

Who is it recommended for?

ManageEngine RMM Central includes an autodiscovery function, network mapping, automated monitoring through a system of alerts, and management for servers and virtualizations. This tool is a good choice for any MSP that needs to squeeze extra value out of its human resources.

Pros:

• Network discovery, asset inventory, and topology mapper
• Automated network and endpoint monitoring
• Alerts for developing issues
• Remote access facilities
• Patch management

Cons:

• No corresponding PSA package

There are two editions for RMM Central: Free and Enterprise. The Free edition has all of the functions available in the Enterprise version, except that it is limited to monitoring 20 endpoints and 5 network devices. You can get a 30-day free trial of the Enterprise edition.

ManageEngine RMM Central offers deployment flexibility for those businesses that want to host their own services. The tool is also available for installation on AWS and Azure. You can run an entire MSP technical support team with this package and small businesses get all of the bells and whistles for free. RMM Central saves technicians time by automating most of the important monitoring and management tasks. That saves your business money.

Start a 30-day Free Trial: https://www.manageengine.com/remote-monitoring-management/download.html

OS: Windows, Server, AWS, and Azure

ManageEngine Endpoint Central is a package of endpoint management tools that would work very well as an RMM either for managed service providers or for in-house IT departments. This system is much stronger on the management functions of RMM and would partner well with a general system monitoring tool to get a full RMM suite.

Key Features:

• Task automation
• Remote control
• MDM add-on
• Endpoint security add-on
• Cloud server option

Why do we recommend it?

ManageEngine Endpoint Central is almost identical to RMM Central but with one important difference – it is able to manage mobile devices as well as desktops. Endpoint Central is designed for use by in-house IT operations teams and it is available in editions, all of which include mobile device management.

Customers of Endpoint Central can expand this service by adding on a mobile device management service from ManageEngine to create a full unified endpoint management suite. The base package is able to manage computers running Windows, macOS, Linux, and Windows Server. The MDM adds on support for Android, iOS, tvOS, and Chrome OS devices.

Device profiles can be set up to make it easy to onboard new devices. This includes an OS and software package definition that enables technicians to standardized configurations on all devices. This function extends to mobile devices with the addition of the MDM service. The MDM also includes security controls such as device tracking, remote locking, and wiping.

The central server software for Endpoint Central installs on Windows Server. For those businesses that don’t want to maintain their own online servers, there are also versions that can be accessed from an Azure or AWS account.

Who is it recommended for?

Small businesses will enjoy the Free edition of Endpoint Central, which is limited to monitoring 25 devices. That package includes all of the tools that you need to manage endpoints in your office and support their users, but it doesn’t include mobile device management. All of the paid versions have MDM included and the top plan is suitable for managing multiple sites. MSPs should check out Endpoint Central MSP.

Pros:

• 30-day free trial
• Works well for in-house teams as well as MSPs
• Robust standardization features that ensure settings can be applied the same way every time
• Available on-premise as well as in the cloud for flexible deployments
• Has a freeware version that supports 25 machines

Cons:

• Task automation needs to be modernized
• Reporting features could be made more user-friendly

There are four editions of Endpoint Central and one of these is Free. That edition is limited to managing 25 computers. You can get a 30-day free trial of the Enterprise edition.

ManageEngine Endpoint Central system includes automated system management tools that focus on IT asset management and software management tools. Within the Endpoint Central console, users will find an automated patch management system that detects available patches and triggers an automated rollout on a given daily install time window. The system also maintains a software inventory for license management and version updating.

Start 30-day Free Trial: manageengine.com/products/desktop-central/

OS: Windows, Mac and Linux

Syncro is a cloud platform of tools for managed service providers. This includes a PSA module and an RMM package. The SaaS package is priced per technician and there is no limit to the number of sites or endpoints that the package will cover. This means that even the smallest MSP can afford to cover many clients with this support software.

Key Features:

• Scalable pricing
• Cloud platform
• PSA and RMM
• Automated monitoring
• Patch management

Why do we recommend it?

The Syncro system is a great package for MSPs because it includes professional services automation features as well s remote monitoring and management tools. You get a customizable ticketing system in this bundle as well as the remote monitoring tools and automated asset management services. The system includes a patch manager as well.

The RMM system is stronger at managing endpoints running Windows than any other operating system this is because its automated patch manager is only available for Windows – the system isn’t able to update devices running Linux, Unix, or macOS.

The monitoring services in the bundle cover all levels of systems, including networks, services, and endpoints. The monitor raises an alert if any performance issue arises. This enables a single technician can manage many sites at once because it isn’t necessary to pay attention to the automated monitoring console unless a notification arrives.

The automation features in the RMM package enable you to set up scripts for remediation. Another option is to generate a ticket for the problem so that support technicians can get allocated an investigative task. It is also possible to just set up alerts to get forwarded to specific members of staff via SMS.

Who is it recommended for?

The Syncro system is suitable for managed service providers of all sizes. However, startups and all MSPs will benefit the most from this system because you get all of the functions in the package at per-technician pricing. So a single freelance technician just starting out gets all of the software that a large organization enjoys.

Pros:

• Fully hosted, which is great for use by virtual offices
• No limit on the number of endpoints that can be supported without extra charges
• Task automation
• A ticketing system for team and task management
• Automated system monitoring with alerts

Cons:

• Doesn’t patch Linux, Unix, or macOS

Syncro has only one plan. This is an all-in-one package that gives you access to all of the services on the Syncro platform. You can get access to the service with a 21-day free trial.

The Syncro RMM system is a good option for small MSPs because it doesn’t impose charges on the volume of assets that are being monitored and managed. You just pay a fee per technician and no other factor is taken into account in the price. You can pay for the service at a monthly rate, which means that you can get your new MSP up and running for very little money. However, if you choose to pay on the annual plan, you save money per month. The full package also gives you PSA tools for managing the MSP business.

Get a 21-day free trial: https://syncromsp.com/start-my-free-trial/

OS: Cloud-based

Syncro
Start 21-day FREE Trial

TeamViewer Remote Management is an RMM system that is designed for use by manager service providers and IT departments. This is a cloud-based service that is able to consolidate the management of multiple sites and has an optional multi-tenant structure, which can be used by MSPs to keep the data of clients separate.

Key Features:

• Multi-tenant architecture option
• Network and endpoint monitoring
• IT asset tracking
• Software deployment
• Patch management

Why do we recommend it?

TeamViewer Remote Management is backed by a well-established IT support tools provider. This is a relatively new RMM package but experience counts with IT software packages and the background that this company has in remote connection management and account security provides the RMM with a strong foundation.

The RMM includes a discovery process, which creates an asset inventory. This is available for network devices and endpoints. The discovery process is fueled by SNMP, which repeats constantly, so the asset inventory is kept up to date. The SNMP routine also provides constant device status monitoring.

The hardware inventory provides the main screen for the monitoring and management functions. All information about a device is attached to its entry in the inventory. This is where you access device information and also status alerts.

Each discovered endpoint will get an agent installed on it. This enables deeper monitoring functions and scans for software. The service compiles a software inventory, which details the operating system, applications, and version numbers for each. The endpoint agent also enables remote access for maintenance. This can involve the transfer of scripts and there are some standard maintenance tasks such as wake-up, reboot, and temporary file cleaning, built into the package.

Software management functions in the package include a deployment service that lets an administrator roll out new software to multiple endpoints or onboard a new device with a package of software. The package also includes a patch manager and log collection. These functions are available for endpoints running Windows, macOS, and Linux.

Who is it recommended for?

This package is charged for on a subscription rate per endpoint per month and it is delivered from the cloud. This makes the tool a good choice for businesses of all sizes and it is available in a configuration for MSPs. The system will be of particular interest to businesses that already use the TeamViewer remote access system.

Pros:

• Device discovery and inventory creation
• Software management, including a patch manager
• Alerts for device status problems
• Automated endpoint maintenance
• Collects log messages

Cons:

• Doesn’t create a network map

The TeamViewer Remote Management system is a SaaS package and it has just one plan. The RMM can be supplemented by security add-ons, such as a backup service and endpoint protection. You can try out TeamViewer Remote Management with a 14-day free trial.

TeamViewer Remote Management is a competent, cloud-based RMM package that is available for IT departments that manage several sites from one location and there is also the option to create sub-accounts, which is suitable for managed service providers. This package is priced per endpoint, which makes it affordable for small businesses and scaleable for startups and growing enterprises. The tool provides device discovery, automated monitoring, and endpoint management features.

Get a 14-day free trial: https://www.teamviewer.com/en/remote-management/getstarted/

Operating system: Cloud-based

ConnectWise Automate is a RMM tool that automatically discovers devices throughout a client’s network. You can monitor a range of devices including desktops and servers as well as virtual infrastructure like virtual machines. There are over 100 pre-configured commands for managing customer devices after deployment.

Key features:

• Autodiscovery
• Remote monitoring
• Remote control sessions
• Patch management
• Hardware and virtualization monitoring

Why do we recommend it?

ConnectWise Automate is one of the leading RMM packages for MSPs. A PSA system is also available and that is called ConnectWise Manage. As its name suggests, the big selling point of ConnectWise Automate is the high degree of task automation that it offers. This package provides patch management as well as system monitoring.

When it comes to remote network management, ConnectWise Automate is an excellent tool for a number of reasons. You can not only take control of sessions remotely but also record videos of remote sessions. Having recordings of videos of remote sessions makes sure that you have evidence that could be needed during an audit.

From a maintenance standpoint, the patch management capabilities of ConnectWise Automate are also very well put together. You can schedule and approve patches automatically and keep the network updated hassle-free.

The platform also offers third-party management current applications for a number of products including Adobe Flash, Adobe Reader XI and DC, Mozilla Firefox, Apple iTunes, Google Chrome, PDFCreator, and more.

Who is it recommended for?

ConnectWise is a very reliable brand and so MSPs will find it very difficult to choose between this package, NinjaOne, Atera, SuperOps, N-able, ManageEngine, Pluseway, and Kaseya. There is no free version, so small businesses probably wouldn’t opt for ConnectWise Automate.

Pros:

• Remote management, inventory management, and reporting are all accessible from a single dashboard
• Interface templates can be made for individuals, or entire teams
• Very easy remote access to endpoints through multiple protocols
• Supports automation as well as remote troubleshooting without impacting the user session
• 100+ pre-configured commands and templates ready to use out-of-box

Cons:

• Prefer a longer trial period to explore all features
• Interface can be confusing, especially in the reporting and management areas
• User chat function feels clunky at times

ConnectWise Automate is highly recommended for MSPs looking for a remote monitoring solution that’s easy to use and deploy. However, you will have to contact the company directly for pricing information. The service can be downloaded as a 14-day free trial.

ConnectWise Automate is a top RMM tool because it provides MSPs with a centralized console to manage their client’s entire IT asset inventory. Everything from autodiscovery to the patch management process is built to help the user monitor a remote network as easily as possible. That includes physical devices and virtual services.

Other features like remote control session recording are also useful for MSPs who want to ensure they’re prepared for auditing scenarios. The product is available for Windows, Mac, and Linux.

Pulseway RMM is a remote monitoring and management tool with SNMP monitoring that monitors applications and Windows, Linux, and Mac devices. Pulseway is well-known for its automation. You can create custom scripts to automate particular monitoring tasks to help you manage your customer’s asset inventory more efficiently.

Key features:

• Remote control
• Patch management
• Alerts
• Reports
• Monitor from a mobile device

Why do we recommend it?

The RMM market is becoming very crowded and the Pulseway RMM package is another tool that any MSP in the market to buy should consider. This package includes PSA modules. Pulseway started out as a provider of mobile devices and the Pulseway RMM console can be accessed through a mobile as well as through a desktop. The packages offered by Pulseway provide an option to add on a patch manager and endpoint protection from Bitdefender and Webroot.

The remote control feature allows you to connect to remote computers with ease. You can connect to a device and interact with the device directly. If the user has multiple monitors, you can choose which monitor you want to view. If you choose to, you can send files between the source and destination computers.

Automated patching enables you to update a network remotely without having to do everything manually. The platform supports a range of applications including Adobe Acrobat Reader DC, Dropbox, FileZilla, Google Chrome, GoToMeeting, Microsoft OneDrive, Skype, Slack, and more.

Who is it recommended for?

The minimum number of endpoints that you can get a license for with Pulseway is 20, so very small businesses won’t go for this package. The service is designed for MSPs but there is also a version for in-house IT departments.

Pros:

• Supports multi-platform deployments like Linux, Windows, and Mac.
• Automated patching can run Windows updates as well as updates for common apps such as Adobe or Dropbox
• Custom script library allows you to build and run fixes at will, or through a scheduler

Cons:

• Interface could use a refresh
• Pricing on the site is not so transparent for larger deployments
• File transfer between devices can sometimes cause errors with larger files

The Pulseway RMM service is charged for by subscription. The price increases with three factors: the number of endpoints covered, the amount of third-party patching, and the number of devices that will be protected by BitDefender. The base price for the service covers 20 endpoints without patching or BitDefender for $32 (23.82) per month when paid annually. All new customers have to undergo a mandatory Advanced Onboarding and Best Practices session, which costs $149. You can assess Pluseway with a 14-day free trial.

Pulseway is regarded as one of the top RMM tools because it has everything an MSP could want to monitor a customer’s network. Features like the real-time mobile app for Android and iOS makes sure that you’re always within reach to be able to respond to critical issues.

Similarly, the use of automation, custom scripts, and patch scheduling make life much easier and you don’t have to focus on tedious manual tasks. Pulseway is available for Windows, Mac, and Linux.

Kaseya is an RMM tool that can monitor a remote network. Kaseya VSA monitors performance metrics such as uptime, CPU, memory, disk space, and more to track the performance of remote hardware. Network discovery catalogs devices throughout your network so you can view them in the Discovered Devices view.

Key features:

• Network discovery
• Patch management
• Reports
• Ticketing system
• Mobile app

Why do we recommend it?

Kaseya VSA is a very successful RMM that includes the management of mobile devices as well as on-premises equipment. This cloud package includes a patch manager and available add-ons provide security software, system documentation, and backup services.

The tool also has a mobile app that you can use to manage IT service tickets. The mobile effectively allows you to manage performance incidents on-the-go and stay updated wherever you are, reducing the time to resolution.

The overall monitoring experience can be customized according to the needs of the user. Custom dashboards and reports allow you to monitor all changes in your environment. For example, status reports let you know when the last audit was completed to assist you in staying up to date with compliance concerns.

The patch management capabilities of Kaseya VSA are also very valuable. Automated software deployments enable you to schedule scans and deploy patches to devices automatically. You can control what patches are completed by creating policy profiles to decide when patches are approved and installed.

Who is it recommended for?

Kaseya RMM is aimed at MSPs but it can also be used by in-house IT departments. The Kaseya cloud platform offers other products that fit together with the VSA service, called Kaseya BMS.

Pros:

• Automated software deployments can help streamline adding new machines to the client network
• Does a good job at monitoring overall health and resource consumption of devices
• Interface is simple and customizable

Cons:

• Free trial could be longer
• Remote control agent can take a long time before remote sessions are able to be started
• Patch management can be confusing

Kaseya VSA provides a reliable RMM monitoring experience that gives you the freedom to monitor how you work most effectively. To view the pricing information you will have to contact the company directly to request a quote. You can start the 14-day free trial.

Kaseya VSA is a reliable mid-level remote monitoring solution. The range of customization options and the automated deployment of patches make the tool very valuable for an MSP.

With a mobile app to help manage support tickets, this tool has everything you need to manage a remote network effectively.

The Kaseya VSA agent is available for Windows 8, 8.1, and 10; Windows Server 2012, 2012 R2, 2016, and 2019; macOS 10.13, 10.14, 10.15, and 11.0; and CentOS, RHEL, Debian, OpenSUSE Leap, SLES, and Ubuntu Linux.

ITarian is an RMM software that enables MSPs to monitor a network remotely. ITarian enables the user to deploy the latest patches to a remote network and eliminate vulnerabilities. The platform can be deployed efficiently with an autodiscovery feature which automatically locates endpoints throughout the network. Similarly, there are LDAP and Active directory integrations that allow the user to import users and devices.

Key features:

• Autodiscovery
• Patch management
• Remote access
• Reporting
• Analytics

Why do we recommend it?

ITarian is not a well-known brand but it was created by the same founder that started Comodo and the platform offers extensive IT asset management services. The system can be used for all of the Service Desk functions of an IT department and there is also a version for managed service providers.

Remote access and control enable the user to interact with remote devices as if they were physically in front of them. The user can access files located on any device connected to the network. Having access to all of this information is useful for troubleshooting performance issues. You can also determine which users have access to particular files.

For enhanced visibility, presents users with analytics and reporting. Machine learning and threat intelligence supply the user with the most relevant performance and security data throughout the network. Reports are customizable, so the user can choose how their customer’s data is presented to them.

ITarian is one of the most well-known providers on the market and provides a reliable monitoring experience. ITarian is available as a free version for less than 50 endpoints, which is ideal for smaller enterprises.

Who is it recommended for?

Businesses that are following ITIL will particularly value the ITarian system because it is designed along those guidelines.

Pros:

• Supports a freeware version for up to 50 devices, making it a viable option for smaller MSPs
• Remote control functionality works well and agents install quickly
• Uses machine learning to aid technicians in threat detection
• Reporting feature includes a wide variety of technical and SLA metrics for the client

Cons:

• Price is based on the number of endpoints – won’t suit all users
• The interface could be reworked to be more intuitive

If you require more, you will need to purchase a paid version (price depends on the number of endpoints you want to support. To view the pricing information you will need to contact the company directly. You can start the free trial.

ITarian is a tool that’s recommended for enterprises looking for a low-cost but high-quality remote monitoring tool. The software has been designed with managed IT service providers in mind, providing a single pane of glass to monitor remote networks.

The platform offers enough visibility to reliably monitor a customer’s entire network. ITarian’s cloud-based setup enables it to be deployed in any environment, with minimal disruption.

Choosing RMM Software: Editor’s Choice

Managing a remote network is something that’s easier said than done. The challenges of maintaining visibility over device performance is doubled when you’re not on-site. The best RMM software focuses on giving you the highest amount of visibility possible so that you’re always prepared to confront the latest performance challenges and security threats.

Out of the tools on this list, N-able N-sight is our top pick. It provides in-depth visibility through a straightforward dashboard so that you don’t miss anything important. Other tools worth investigating include NinjaRMM, Atera, and ManageEngine Desktop Central. We strongly recommend using a free trial before purchasing anything to find the best fit for your enterprise.

RMM Software FAQs

Does RMM software help with network stability?

Remote monitoring and management (RMM) software supports managed service providers (MSPs), whose task is to manage the IT resources of clients according to a set of service level agreements (SLA). Network stability and availability is usually a requirement in SLAs and so RMM software needs to be able to ensure network services are constantly available and in optimal condition.

What is PSA RMM?

PSA stands for Professional Services Automation and RMM means Remote Monitoring and Management. These abbreviations refer to the two categories of software that managed service providers (MSPs) need in order to operate. RMM gives technicians the tools to manage the systems of the MSP’s clients and PSA software supports the MSP in running its business with tasks such as work distribution, performance goal achievement, contracts, and billing.

What RMM software can I white label?

RMM producers realize that the MSPs that buy their software don’t want branded products. Therefore, the client-facing elements of the system usually carry no identifiers. For example, an automated email response system is a behind the scenes process and it is up to the MSP to put its logos and contact details in the body of the emails that are sent out.

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