Canon : PIXMA Manuals : MG3600 series : IJ Scan Utility Error Messages

If an error message for IJ Scan Utility appears, check the error code and follow the corresponding solution.

Error Code

Error Message

Solution

152

There is not enough memory.

Exit other applications to increase available memory.

• The memory required to start

  IJ Scan Utility

  cannot be obtained; exit other applications.

153

The image you attempted to scan is in a size that cannot be opened in the specified application.

Change the settings so that the image size is reduced.

• Reduce the resolution or output size and scan again.

157

Cannot communicate with scanner for these reasons:

–

Scanner is turned off.

–

(If using Wired LAN connection) It is disconnected from Wired LAN.

–

(If using wireless LAN connection) Signal strength is poor due to obstructions.

–

Network connection is prohibited by security software.

–

Different scanner on the network is selected.

Check the above and try scanning again.

If you still cannot communicate, restart the computer.

• With network connection, check the connection status and reconnect as required.

  If the same error message still appears, restart the computer.

201

A required file is missing or corrupted, or settings are incorrect.

Try the installation again.

• Reinstall the scanner driver from the web page.

• Reinstall

  IJ Scan Utility

  from the web page.

202

An internal error has occurred.

Take the following measures.

–

Check the scanner status.

–

Restart the scanner.

–

Restart the computer, then try again.

–

Reinstall the scanner driver.

• An internal error has occurred. Take the following measures.

  • Check the

    scanner

    status.

  • Restart the

    scanner

    .

  • Restart the computer, then try again.

  • Reinstall the scanner driver.

230

A scanner driver supporting this software is not installed.

Install it and try again.

• Reinstall the scanner driver from the web page.

231

Cannot complete the scan.

The disk space is insufficient.

• Delete unnecessary files on the hard disk and scan again.

232

Cannot save the file.

The disk is write-protected.

Cancel the protection or use another disk.

• Cancel the write protection on the disk.

242

Cannot write file.

• Check the access permission on the folder in

  Folder to Save Temporary Files

  in the

  Settings (General Settings)

  dialog or

  Save in

  in the corresponding Settings dialog .

243

Cannot read file.

• Check the access permission on the folder in

  Folder to Save Temporary Files

  in the

  Settings (General Settings)

  dialog or

  Save in

  in the corresponding Settings dialog .

244

You do not have the required privileges to access the specified folder.

• Grant access permission to the specified folder.