HP Notebook PCs – Testing a Webcam Using YouCam (Windows 10, 8, 7) | HP® Customer Support

The YouCam application might not open or might display an error message similar to the following:

Cannot connect to this video device (USB Video Device).

Please select another capture device via Settings or close any application that may be using this video device and restart YouCam.

Follow the steps below to resolve the error message.

note:

Only one program at a time can use the webcam driver. For example, you cannot open and use YouCam while doing a video conference with an instant messaging program. If there are any secondary video applications open on your computer, close them to continue testing.

Step 1: Verifying the webcam hardware in Device Manager

1. In Windows, search for and open Device Manager.

2. In Device Manager, double-click

   Imaging devices

   .

3. Verify that your webcam or video device is listed under Imaging devices. If the webcam is listed, skip to Updating the webcam driver . If not, continue with the next step.

   Figure

   : Device Manager

   

4. If there is no webcam or video device listed, select

   Imaging devices

   and select

   Scan for hardware changes

   to scan for the webcam or video device.

   note:

   If no hardware is found after running the scan, there might be an issue with the webcam hardware. Contact HP for assistance using the Contact HP tab at the top of this page.

5. If a webcam or video device is found, right-click on the device and select

   Enable

   .

6. Open YouCam to see if the application opens with the selected webcam. If this did not resolve the issue, continue to Step 2.

Step 2: Updating the webcam driver

1. Make sure you are connected to the Internet.

2. In Device Manager, double-click

   Imaging devices

   .

3. Right-click your webcam or video device, then select

   Update Driver Software

   .

4. In the Update Driver Software window, select

   Search automatically for updated driver software

   .

   Figure

   : Update Driver Software window

   

5. After the message,

   Windows has successfully updated your driver software,

   or

   The best driver software for your device is already installed

   , click

   Close

   .

6. Open YouCam to see if the application opens and the driver update resolves the error message.