10 Best RMM Software | Remote Monitoring & Management Tools 2023

List & Comparison of the Most Popular RMM Software Tools. Select the Best Remote Monitoring and Management Tool Based on Your Business Requirements:

Remote Monitoring and Management Software is an application for Managed IT Service Providers who proactively and remotely monitor client endpoints, networks, and computers.

It can be categorized into two types i.e. cloud-based and on-premises. This article will give you a detailed explanation of the Top Remote Monitoring And Management Tools (RMM Software Tools) that are used worldwide.

Fact Check: The research performed by

The research performed by Comodo One says that the market size of managed services is growing at the rate of CAGR of 10.8% and it is expected to grow up to $242.45 Billion by 2022. As RMM is a platform for MSPs, it will also be in more demand in the upcoming days.

Functions of RMM Software

RMM tool can collect useful data about client software, hardware & networks, track network & system health, and monitor multiple endpoints and clients. It can provide the activity reports and data to MSP. In case of any problem, it can generate alerts and tickets.

Channel Pro Network has researched the use of RMM tools and it came with the results as shown in the graph below.

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RMM software will help you with automating routine tasks like software patching and OS updates. This functionality is particularly helpful if you have to push updates to large batches of machines. For automating the tasks, some tools support writing scripts, some will allow customizing the pre-built scripts, and some will provide drag-and-drop editors.

With the help of RMM tools, managed service providers can provide proactive and comprehensive endpoints management to their clients.

Our TOP Recommendations:

• Automation of IT processes.
• Technicians can resolve issues without being physically present.
• Improved productivity.
• Reduced cost.

Pro Tip: While selecting RMM Software tools, Managed Service Providers should look for features like the tool’s capability for solving the issues without interrupting customers/clients, the capability to work on multiple machines, and built-in features for automating IT processes.

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Comparison of Best RMM Software Solutions

Best for small to medium-sized MSPs, IT Consultants, and IT departments.

Pricing: Atera offers an affordable and disruptive per-tech pricing model, allowing you to manage an unlimited number of devices and endpoints for a flat low rate.

You may opt-in for a flexible monthly subscription or a discounted annual subscription. You’ll have three different license types to choose from and can trial Atera’s full feature capabilities FREE for 30 days.

Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution, built for MSPs, IT consultants, and IT departments.

The ultimate all-in-one RMM tool suite, Atera Includes everything you need in one integrated solution. Atera includes Remote Monitoring and Management (RMM), PSA, Remote Access, Patch Management, Script Library, Ticketing, Helpdesk, Reporting, Billing and so much more.

Features:

• All-in-one: RMM, PSA, Remote Access, Patch Management, Reporting, Billing, 3rd Party Integrations, and so much more.
• Easy-to-use and intuitive UI.
• $99 per technician for unlimited devices.
• No contracts or hidden fees, cancel anytime.
• 24/7 local Customer Support, 100% free.
• No onboarding costs.
• Native Mobile app for both iOS and Android.

Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required, and gain access to all Atera has to offer!

Best for Managed service providers (MSPs), IT service businesses, and SMBs / mid-market companies with small IT departments.

Pricing: NinjaRMM by NinjaOne offers a free trial of their product. Ninja is priced on a per-device basis based on the features needed.

NinjaRMM is the #1-rated RMM solution with real-time monitoring and robust management for Windows, Mac, and Linux endpoints as well as Hyper-V and VMWare virtual machines, cloud infrastructure, and networking devices.

NinjaRMM gives users the ability to monitor, manage, patch, control, and secure any internet-connected endpoint without the need for a company network or domain. NinjaOne patch management enables patching across Windows, Mac, and Linux operating systems and Windows third-party application patching for over 120 applications, including Office and Dropbox.

Key Features:

• Cross-platform monitoring and management
• Windows, Mac, and Linux patch management
• Secure and one-click remote access
• Active Directory discovery, deployment, and user management
• End-user self-service portal
• Seamless Cloud Backup
• Single-pane security management
• Mobile App for iOS and Android
• Reports

NinjaOne includes robust tools to improve the security of your managed environment, including full visibility into endpoint health, performance, and status; automated patch management; integrated next-generation antivirus with advanced threat security and EDR; and automated cloud-first data protection.

Combined with robust remote management tools like one-click remote access, background management tools, and automated script deployment, Ninja gives you full control over your managed environments.

NinjaRMM is widely considered one of the best RMM tools on the market. We recommend the tool for enterprises looking for a diverse remote monitoring solution that includes a ton of features in one product.

Features like remote access and endpoint protection allow you to thoroughly vet the network for security risks and take action from a distance. The software is available for Windows and Mac.

Best for small to medium-sized MSPs and IT teams.

Pricing: SuperOps.ai’s pricing is fully transparent and affordable, with a 21-day free trial that lets you explore all the features that the platform has to offer, no strings attached. You can sign up for a free trial or book a demo.

SuperOps.ai is a modern, powerful, cloud-first software, built for MSPs to effortlessly manage client endpoint networks.

SuperOps.ai’s Remote Monitoring and Management (RMM) has everything you need to manage your client’s network of assets – all in one place. It comes with tightly integrated Professional Services Automation (PSA) for better context.

It hosts an array of intuitive features to help technicians be at their productive best – remote desktop management, community scripts for powerful automation, patch management to keep endpoints up to date, system tray icons for better accessibility, and much more.

Features:

• All in one place: PSA, RMM, Remote Access, Patch Management, Reporting, Community Scripts, 3rd Party
• Integrations with Webroot, Bitdefender, Acronis, Azure, and so much more.
• End-to-end remote desktop management features such as Registry Editor, Terminal, and Remote File Explorer.
• Third-party software management, with automated installation, patching, maintenance, and removal of software on client endpoints.
• Easy-to-use, modern, and intuitive user interface.
• $79 per technician for all RMM features.
• Tightly-knit Splashtop integration, with a free Splashtop subscription.
• Granular reporting to track performance data of assets, alerts, patch health, antivirus health, and more.
• A modern, native mobile app for iOS and Android devices.
• Free onboarding, implementation, and readily available customer support.

Verdict: SuperOps.ai is a one-stop solution for MSPs and IT teams who want to remotely manage networks in real-time and offer the best support for their clients. Try SuperOps.ai out with a 21-day free trial and test out the platform’s functionality with zero restrictions.

Best for small to large businesses and freelancers.
Pricing: SolarWinds offers a free trial of the product. You can get a quote for its pricing details.

SolarWinds RMM provides you with a set of tools with which you will be able to secure, maintain, and improve IT on a single dashboard. It includes features like network discovery, remote access, reports, etc. It supports remote monitoring of desktops, laptops, servers, mobiles, etc., across various OS such as Windows, Mac, and Linux.

Features:

• It has the features of Password Management.
• The documentation Manager will help you with standardizing the client documentation.
• It can perform remote monitoring for Virtual machines, Network devices, and mobile devices.
• It provides data-driven insights on security, efficiency, and site blacklists.
• It has features of security monitoring, alerts & performance, granular roles & permissions, and automation and bulk actions.

Verdict: It provides many more features, such as patch management, backup & recovery, automation & scripting, etc. in a single platform.

ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.

Features:

• It supports the entire endpoint management life cycle for Windows, Mac, Linux, iOS, Android, tvOS, and Chrome OS.
• The billing feature of Desktop Central MSP helps an IT admin in managing bill payments effortlessly.
• It supports patching for over 850 applications – including third-party apps.
• It has over 8000 applications with pre-defined software templates for software deployment.

Suggested reading =>> How to use ManageEngine Desktop Central

Desktop Central MSP also has the ability to integrate with different help desk solutions namely Zendesk and ServiceDesk Plus MSP.

Verdict: Desktop Central MSP is an award-winning remote monitoring and management software, RMM software, that helps managed service providers efficiently manage their customers’ endpoints from a central location and reduces their load by providing multiple solutions in a single console.

Best for small to large businesses.

Pricing: You can get a quote for an Essentials or Performance pricing plan. It provides an unlimited number of users, network sites, endpoints, and full support with both plans. A free trial is available on the tool. As per reviews, the price starts at $150 per month.

Auvik is a cloud-based solution for network management and monitoring. It is easy to use and simplifies network performance monitoring as well as troubleshooting. This enables you to respond to network issues in real-time. It has capabilities that will let you access the network from anywhere.

Features:

• Auvik has over 50 pre-configured alerts to start monitoring immediately after deployment and these are tuned according to industry best practices.
• It constantly monitors and polls the network.
• It provides a centralized Syslog for all network devices.
• Auvik has features for VPN monitoring and internet connection check.

Verdict: Auvik starts to monitor the network as soon as it gets deployed. It provides real-time metrics. It also allows reviewing historic data. It can store detected network data for years. These rich archiving capabilities will help you to troubleshoot, analyze, plan, and with reporting.

Site24x7 is a comprehensive monitoring platform to manage your customers’ websites, applications, and IT infrastructures from the cloud. It provides a powerful remote monitoring and management solution for managed service providers and cloud service providers.

Key Features:

• Handle front-end complexities by monitoring the end-user experience.
• Monitor the availability and performance of your websites, web applications, mail server, DNS, and API endpoints. Detect components that slow down your webpage loading time in real-time and ensure a good digital experience for your customers’ cloud services.
• Monitor diverse client endpoints, networks, servers, applications, and the cloud from a single platform.
• Monitor resource usage and operational data for services running on Amazon Web Services, Microsoft Azure, and Google Cloud Platform.
• Support for platforms like .NET, Java, Ruby, Node.js, and PHP.
• Manage logs with support for over 70 log types with customization options.
• Create customized dashboards, NOC views, and business views highlighting all critical metrics.
• With features like white-labeling, multi-tenancy, customizable roles and permissions, and detailed reports and service level agreements, Site24x7 helps you manage your customer accounts with ease.

Verdict: Site24x7 is a user-friendly tool to manage your customers’ cloud services from a single platform, anytime and anywhere. This will help you unlock the true potential of your customers’ IT infrastructure.

Best for ease of use and security.

Pricing: RemotePC offers four pricing plans, Consumer ($22.12 -first year), SOHO ($52.12 -first year), Team ($187.12 -first year), and Enterprise ($374.62 -first year). A 30-day free trial is available for Team and Enterprise plans.

RemotePC is the solution to remotely access computers. It will help you to connect and work from home or while on a business trip. You will be able to manage files, transfer data, and print documents remotely but effortlessly. It will help you to collaborate.

Features:

• RemotePC provides the feature of password protection.
• It provides the functionalities for remote printing and easily transferring a file.
• It has powerful integration capabilities and provides good compatibility.
• It is a lightweight solution and hence works fast and effectively.

Verdict: RemotePC is a platform-independent solution for remote access. The platform is secure, scalable, and accessible through the web.

Best for Small to large-sized businesses, Hardware manufacturers, MSPs, IT system integrators and software providers, and IT support teams.

Pricing: Basic Plan starts at $16/month/Seat, 50 hours per month(more can be purchased). Each agent with an assigned seat can support an unlimited number of devices. Standard Plan starts at $49/Month/License, there is no restriction on the number of accounts or free service hours. Up to 300 managed devices.

AirDroid Remote Support is a sophisticated remote support and remote control solution that offers on-demand assistance at any time and from any location. Conveniently fix problems and keep your business functioning smoothly.

Key Features:

• Manage and remotely control both attended and unattended Android devices.
• Screen sharing in real-time and file transfers.
• There is multi-platform support for Android, iOS, Windows, Mac, and the web.
• Fast and simple connection with a 9-digit code.
• Device group management will aid enterprises in improving device management.
• Strong, multi-layered security mechanism to safeguard privacy and data.
• SSL security policy, two-factor authentication.

Verdict: AirDroid Remote Support is the most effective remote support and remote access solution for businesses. Provide consumers with rapid and effective remote control of unattended equipment at all times.

Best for small to large businesses.

Pricing: The free trial is available for 30 days without any limitations. PRTG has six pricing plans i.e. PRTG 500 ($1600), PRTG 1000 ($2850), PRTG 2500 ($5950), PRTG 5000 ($10500), PRTG XL ($14500), and PRTG XL5 ($60000).

PRTG can perform the monitoring of all systems, devices, traffic, and applications. This is to monitor your entire IT infrastructure including traffic, packets, applications, etc. It supports various technologies like SNMP, flow technologies, Ping, SQL, etc.

Features:

• It has features for Network Auto-discovery, Maps, and Alerts.
• It can collect various statistics from the machines, software, and devices that will help you with bandwidth monitoring.
• It has more than 200 sensor types.
• Everything in your infrastructure can be monitored such as Ping Status, Network traffic, IoT, Cloud Services, etc.

Verdict: Paessler PRTG is available as a hosted version or for Windows. It provides you with various advantages such as a free trial version, an all-in-one solution, and quick customer support.

#11) Continuum

Best for enterprise-grade MSPs.

Price: You can get a quote for various products like Continuum Fortify, Continuum Command, Continuum Recover, Continuum Assist, and Continuum Enable.

Continuum provides various products like Continuum Fortify, Continuum Command, Continuum Recover, Continuum Assist, and Continuum Enable. Continuum Command is a platform for remote monitoring and management. It is available on servers, desktops, networks, and mobiles. It provides protection regardless of the device’s environment.

Features:

• Continuum Command for Network has the features of integration with Auvik to have greater visibility of client networks and management of network devices like routers, switches, firewalls, and Wi-Fi controllers.
• Continuum Command for mobiles has features of dynamic end-to-end security & compliance management, interactive dashboard, unified console, and rapid enrollment.
• Continuum Command for servers and desktop has features of level 1-3 support from the NOC team, patch deployment, smart reporting, and vital integration capabilities.

Verdict: This platform will give you the benefits of strengthening endpoint protection, closing the skills gap, increasing efficiency, and accelerating the business objectives.

Website: Continuum

#12) Comodo One

Best for small businesses.
Price: Free

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Comodo One is the RMM platform that is powered by Itarian. It works for network endpoints, computers, and mobile devices. This will help you with managing the entire IT infrastructure. This platform works for monitoring LANs, WANs, cloud-based services, hybrid systems, and Web applications.

Features:

• Comodo One has features for mobile device management, mobile application manager, and automated patch managers.
• It has a network performance monitor and risk assessment utility.
• It has features for system audits, inventory management, topology mapping, and policy compliance.
• This platform has capabilities for ticketing and task tracking.

Verdict: It has the facility to remotely access and share the desktop. This will help technicians while fixing the problem from remote devices. It also provides add-ons like DDoS protection, DNS services, Cloud Storage, etc.

Website: Comodo One

#13) ConnectWise Automate

Best for small & medium-sized businesses.

Price: You can get a quote for its pricing details. ConnectWise Automate can be tried for free. As per the reviews, the company will charge you one-time implementation fees which starts at $700.

ConnectWise Automate will automate manual tasks such as creating and maintaining an asset inventory, detecting devices, and deploying agents to endpoints. It gives you a single source of monitoring and reporting for remote control sessions. It has more than 500 out-of-the-box monitors.

Features:

• ConnectWise Automate can perform asset discovery on any network and automate agent deployment. It supports both agent and agentless asset inventory.
• It provides a patch management tool to help you automate patching.
• This will increase technician productivity by supporting agents and agentless endpoint management.
• It has features of desktop and server management, virtualization manager, and support for remote users.

Verdict: ConnectWise automate is the platform for tracking and managing IT assets. This platform provides a security module to help users with managing anti-virus, anti-malware, email protection, encryption, etc.

Website: ConnectWise Automate

#14) Kaseya VSA

Best for small to large businesses.

Price: Free trial is available for Kaseya VSA. You can contact the company and get a demo. As per the online reviews, it offers prices based on per user on a per month basis.

Kaseya VSA provides a platform for Remote monitoring and End-Point management solutions. You will be able to deploy policy-based automation with proactive remediation. This platform will also help you with automating software deployment.

Features:

• It has features for patch and vulnerability management for Windows, Mac, and third-party applications.
• The platform is expandable through security and backup integrations.
• Network performance monitoring can be performed across a wide range of operating systems and networking devices including Windows, VMware, and Linux as OS platforms, databases, and email servers as networking devices.
• The platform includes features for contextual documentation, compliance management, and office 365 backup.

Verdict: Regardless of the machine location, you will be able to discover and track the details of the system and software. This platform will allow you to connect with users without interrupting them through remote control features.

Website: Kaseya VSA

#15) ManageEngine ServiceDesk Plus

Best for small to large businesses.

Price: ManageEngine has three pricing plans i.e. Standard, Professional, and Enterprise. You can get a quote for any of these plans. As per the online reviews, the price could be in the range of $495 to $1195 per year.

ManageEngine provides IT help desk software with features for incident management, problem management, change management, service catalog, etc. It is available as a cloud-based solution or can be deployed on-premises. It supports Windows, Mac, Linux, iOS, and Android devices.

Further Reading =>> Enterprise Service Management using ServiceDesk Plus

Features:

• It has asset management features to discover, track, and manage IT hardware and software assets.
• It provides canned and custom reports.
• The performance of the IT help desk can be monitored in real-time through a customizable dashboard.
• It has features for the service catalog to help you showcase your available IT services to your customers.

Verdict: ManageEngine ServiceDesk is a solution with multiple functionalities for asset management and the help desk. This will give you full visibility of your IT issues and help you manage them.

Website: ManageEngine

#16) Pulseway

Best for small to large businesses and freelancers.

Price: Pulseway provides flexible pricing plans for MSPs and System Administrators. The system management price starts at $85 per month. If you want to use Pulseway for personal use to monitor 2 personal computers then you can sign up for free.

Pulseway Remote Monitoring and Management platform provides a real-time solution that is easy to use and can be deployed quickly. It will help you with central monitoring, management, and automation of your IT systems.

Patch management feature is available for Windows and 3rd party applications. The remote desktop feature will allow you to connect with a computer effortlessly.

Features:

• Pulseway has features for patch management and advanced automation.
• It can be used for all platforms.
• It has features for White Labelling & Reporting.
• It provides add-ons for 3rd party patch management, Pulseway antivirus, business management software, Backup, etc.

Verdict: This platform is for monitoring and automating everything. It supports problem-fixing through the mobile app.

Website: Pulseway

Conclusion

To conclude this article, we can say that SolarWinds RMM, NinjaRMM, ManageEngine Desktop Central MSP, Atera,
Paessler PRTG and RemotePC are the top RMM Software Tools.

Continuum provides solutions for enterprise-grade MSPs. Comodo One is a cloud-hosted solution and is best for small businesses. This is the only solution that is available for free. SolarWinds RMM and Kaseya VSA are best for small to large businesses.

ConnectWise Automate is a rich feature platform and is available for small to medium-sized businesses. Most of the companies have not provided the prices for their RMM solution. However, it could be $700 and above for one-time fees. For the subscription-based model, it could be in the range of $50 to $200 per technician per month.

Our Review Process: Detailed research has been done by our writers to let you know about the top RMM tools. Initially, we shortlisted the top 15 tools, but later, based on the features, reviews & pricing, and we filtered the list of top 10 tools. The complete process of reviewing and researching has taken around 12 hours.

We hope you found the best RMM Software as per your requirements!

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