11 Best RMM Software & Tools for 2023 [With links to Free Trials!]

Remote Monitoring and Management (RMM) is a type of software targeted to MSPs (Managed Service Providers) or any large network with many endpoints. It helps remote managers, proactively monitor endpoints, servers, computers, and other network devices.

As the name suggests, RMM is designed to “mitigate or reduce” many of the traditional tasks performed by a field technician. It introduces functions like automation, remote access, inventorying, batch patching, and more.

Here is our list of the best RMM Software

1. Atera RMM – EDITOR’S CHOICE An all-in-one RMM solution including automation, remote access, remote monitoring, ticketing system, third-party integrations, and more. Atera’s pricing is per technician per month.
2. NinjaOne – FREE TRIAL An easy-to-use RMM with excellent customer support. It includes remote monitoring, endpoint management automation, scripting, and more.
3. SuperOps RMM – FREE TRIAL A cloud-based system that offers a full suite of RMM tools as well as a PSA module. Ideal for an MSP, an independent support technician, or an IT department.
4. N-able N-sight – FREE TRIAL One of the most comprehensive cloud-based RMM tools; it comes with a robust dashboard, including discovery, reporting, alerting, mapping, threat detection, and more.
5. Barracuda RMM – FREE TRIAL A cloud-based platform for MSPs that focuses on client system security and can be enhanced with Help Desk and network monitoring add-ons.
6. ManageEngine RMM Central – FREE TRIAL A package of automated monitoring and management tools for networks and endpoints. Available for installation on Windows Server or as a service on AWS and Azure.
7. Domotz This cloud-axed network monitoring package also offers endpoint management features and has a multi-tenant architecture for MSPs.
8. N-able N-central Includes remote monitoring, automation, endpoint detection, and more.
9. Paessler PRTG An all-in-one network monitoring platform with management, automation, and troubleshooting capabilities.
10. ConnectWise Automate An RMM platform with a strong focus on automation; It can auto-discover, auto-patch systems, and run +400 scripts for auto-healing.
11. Kaseya VSA An integrated management platform for MSPs that includes remote monitoring, endpoint control, patch management, AV and AM, automation, backup, and more.

What to look for in RMM Software?

Some RMM packages might be more or less suitable for a specific size of MSP. There are some RMM that can smoothly scale to a large number of seats, while others have their limits. Additionally, the learning curve and implementation time might vary. Some RMM might need more time from network managers, to learn, fine-tune, and maintain.

Below are the features that distinguish RMM software. The most comprehensive RMM tools and software in the market check all those boxes:

• Automation and scripting capabilities.
• Device discovery, setup, and client on-boarding.
• Software patching and installation.
• Remote access and control capabilities.
• Reporting and alerting.
• Inventory and auditing.
• Integration with third-party software.
• Customer Support
• Reliability and stability.

The best RMM Software and Tools

In this post, we’ll go through the best seven RMM software and tools that all MSP’s IT managers seem to love. All of the tools below have most of the characteristics listed above. Some have them in a single pane of glass, while some others might require additional integration.

Atera is an IT management company based in Tel Aviv, Israel. They develop Atera’s RMM software, which is an all-in-one solution, combining the traditional RMM with Professional Services Automation (PSA), remote access, billing, and reporting into a single platform. Atera is one of the most comprehensive RRM tools on the market.

Key Features

• PSA: A toolset containing billing, helpdesk, accounting, customer rations, and the popular ticketing system.
• IT Automation: Atera comes with pre-configured administrative and maintenance tasks.
• Monitoring and alerts. Customizable notifications and alerts. Receive alerts in real-time, when a predefined threshold is reached.
• Auto-discovery: Atera can be configured to automatically scan the network at different intervals, discover new (or removed) elements, and update the inventory accordingly.
• Remote access: Access and manage all endpoints from a central location. Atera encrypts remote access using 256-bit AES encryption keys.

Atera also comes with advanced patch management, remote maintenance, integrated Splashtop remote support, asset and inventory tracking, reporting and analytics, activity logs, SNMP monitoring, and more.

Pros:

• Lightweight cloud-based tool
• Built with MSPs in mind, and includes RMM and PSA tools built-in
• The framework is highly customizable, making Atera extremely flexible
• Can scale and support multiple databases in a multi-tenant environment
• Packaged pricing makes Atera accessible to any size business

Cons:

• Atera is MSP focused, smaller organizations may not use all multi-tenant features

Pricing Model: Atera’s RMM is based on subscription plans charged per month and per technician. Also, as your network expands, it is very easy to scale the accounts. Atera’s RMM price starts at $79.00/month/tech (billed annually) for its Pro license.

Download: Atera offers a free trial of the Growth license

EDITOR’S CHOICE

Atera RMM is our top pick for an RMM software package because it is delivered as a SaaS package, which means that you don’t need to host or maintain the software. The Atera RMMtechnician console can be accessed from anywhere, which makes it possible to coordinate the work of a dispersed team of technicians. Atera offers its RMM package in two formats – one for IT departments and one for MSPs. The MSP editions include PSA functions as well.

Download: Get a 30-day free trial

Official Site: https://www.atera.com/signup/

OS: Cloud based

NinjaOne is an IT management company based in Silicon Valley and born back in 2013. They developed NinjaRMM (now NinjaOne) which is a cloud-native all-in-one RMM solution. It includes network monitoring, remote controls, automation, background management, patch management, and reporting.

Key Features:

• Configurable alert triggers.
• Supports 120+ applications.
• Integration with Teamviewer.
• Webroot deployment management.
• Advanced remote access.

NinjaOne’s monitoring agent can be installed on Windows and Mac computers and provides endpoint data including, processing, memory, utilization, network, logs, etc. Additionally, NinjaOne’s automation capabilities allow managers to check the entire infrastructure, install patches, etc.

Pros:

• Can silently install and uninstall applications and patches while the user works
• Patch management and other automated maintenance tasks can be easily scheduled
• Platform agnostic web-based management
• Designed specifically for MSPs and multi-site environments

Cons:

• Smaller organizations may not utilize all MSP-related features found in NinjaOne

Pricing Model: NinjaOne is based on flexible pay-per-device pricing. The price is not officially listed, but you can get a quote.

Download: Sign up for a free trial.

https://www.ninjaone.com/freetrialform/

Register for a Free Trial!

SuperOps is a SaaS platform that includes an RMM system and a PSA service. SuperOps RMM offers four modules: Asset Management, Policy Management, Alert Management, and Patch Management. Together with the Service Desk module in the PSA package, these units will enable technicians to operate a full remote monitoring and management service for client systems.

Key Features

• Endpoint management for Windows devices
• Automated monitoring processes
• Alerts for evolving problems
• Automated patch management
• An option to add on Bit defender for endpoint security
• Associated PSA functions

The Asset Management module scours the client system and documents it, compiling hardware and software inventories. The software inventory informs the Patch Management unit, which automates updates to installed operating systems and software packages.

One of SuperOps RMM highlights: This system comes with off-the-shelf task automation services but these can also be modified or added to with a built-in scripting language.

Pros:

• A great option for MSPs with many custom agreements and contracts
• Intuitive contract creator for manual contracts
• Offers a range of plans fit for freelancers to enterprise service providers
• Has a built-in search feature making it easy to find different agreements quickly
• Automated patch management
• Third party software patching

Cons:

• Could benefit from a longer 30-day trial

Pricing Model:

There are four plans:

• Standard PSA Only – $59
• Standard RMM Only – $79
• Pro Unified Basic – unified PSA-RMM at $99/month
• Super Unified Advanced – full PSA-RMM experience at $129/month

Download: There is no download needed to access this online system. Sign up for a 21-day free trial to try it out.

Start 21-day Free Trial!

N-able is a leader in network, systems, and IT management monitoring software. They have been on the RMM game for a long time since they built the N-able unit. SolarWinds developed the cloud-based N-able N-sight solution for MSPs and added a couple of state-of-the-art features such as NetPath, one solution to monitor Mac and Windows, endpoint detection and response, and more.

Key Features

• Endpoint threat detection and response.
• NetPath feature allows you to see network performance on a map.
• Patch management
• Managed antivirus and Web protection
• Data-breach risk intelligence

Network managers using N-able can start right out-of-the-box. With the monitoring templates and the auto-discovery process to find endpoints and start creating an inventory. The software also comes with remote access capabilities, to allow secure endpoint access and management.

One of the N-sight highlights: Their single pane of glass for asset tracking, remote control, patching, automation scripts, etc.

Pros:

• Highly scalable cloud-based platform
• Flexible pricing (great for small and growing MSPs)
• Offers numerous white label products that make it easy to expand your offerings
• Integrates well with N-able RMM

Cons:

• Would like to see a longer trial period

Pricing Model: The price is not officially listed, you need to get a quote.

Download: Sign up to get a free trial for 30 days.

Start 30-day Free Trial!

Barracuda RMM is a SaaS platform that offers tools for MSP technicians that enable them to monitor the security of client systems. The package includes a Service Plan template that enables the MSP to offer options to potential customers. The selected plan can then be activated within the platform to ensure that the services rendered to that client stay within the requirements of the SLA.

Key Features

• A vulnerability manager that performs scheduled and on-demand scans
• A software manager
• Remote access tools
• SLA tracking
• Options for network management and Help Desk
• Optional AV add-on
• System status alerts
• Patch management

As a security-focused package, this system is centered around a vulnerability manager. This is linked to a patch manager, which is able to seek out patches and apply them automatically. There are also a number of task automation systems within the platform. The RMM also includes remote access tools for technicians.

Pros:

• Flexible deployment options include on-premise, cloud, and hybrid cloud configurations
• Can redirect DDoS attacks away from network infrastructure
• Offers a variety of helpdesk automation tools
• Integrates well with other integrations for ticketing and communication

Cons:

• Would like to see more data visualization in the interface for NOCs

Pricing Model: To find out the price of Barracuda RMM, get a quote.

Download link: Sign up to get a 14-day free trial.

Start 14-day Free Trial!

ManageEngine RMM Central gives you an MSP support system that you can manage yourself. You can install this package on your in-house server if it runs Windows Server or chose to activate the software as a service from the marketplaces of AWS and Azure.

Key Features

• Continuous network scans for device discovery and performance monitoring
• Hardware and software inventories
• Automated patch manager
• Network topology mapper
• Wireless network and virtualization monitoring
• USB device control
• Mobile device management
• Onboarding and software rollout automation
• Remote access functions
• Alerts for performance problems on networks and endpoints

When you enroll a new client, the system scans the network, discovers all devices connected to it, and creates a hardware inventory. This inventory is the basis for a network topology map. The discovery process repeats continuously as part of the RMM’s system monitoring routines and it will spot any changes to the network. These alterations are instantly noted by adjustments in the hardware inventory.

The service also scans each endpoint to create a software inventory. This supports the automated patch management system within the RMM Central bundle.

Pros:

• Features a suite of automated and manual monitoring tools for various helpdesk needs
• Can be installed on both Windows and Linux platforms, making it more flexible than other on-premise options
• Offers in-depth reporting, ideal for enterprise management or MSPs

Cons:

• ManageEngine provides a suite of monitoring tools that can take time to fully learn and understand

Pricing Model: Free for up to 20 endpoints and 5 network devices; Enterprise edition: get a quote.

Download link: Manage Engine delivers RMM Central Enterprise edition on a 30-day free trial so click here to access the offer.

Start 30-day Free Trial!

7. Domotz

Domotz is a SaaS platform that implements network monitoring and endpoint management system. The tool installs an agent on each network that is to be monitored and it can include the supervision of several sites in one account. It is also possible to set up sub-accounts for client systems, so this is a great option for managed service providers. The network infrastructure management tools and integrations make this an RMM.

Key Features

• Automated network discovery and mapping
• Alerts for performance problems
• Live network performance reporting
• Capacity planning tools
• Unlimited user accounts for technicians
• Backup management
• Patch management

The network monitor has an autodiscovery function, which creates a constantly updated IT asset inventory. Domotz also includes a switch port mapper and draws up a network map from the Layer 2 and Layer 3 device information that the agent gathers.

Pros:

• Offers a simple dashboard that makes it easy to see bottlenecks and dependencies
• Creates topology maps automatically based on each sensor’s location
• Has a wide range of access control, QoS, and bandwidth controls that sysadmin can apply
• The multi-tenant features are easy to use and manage

Cons:

• Better suited for multi-site organizations and MSPs

Pricing model: The Domotz system is a subscription service, priced at $21 per network per month, regardless of the number of nodes on the network. There is also a custom plan available.

Download link: Try out Domotz with a free trial.

8. N-able N-central

SolarWinds acquired N-able, developer of the already established N-central back in 2013. A few years later, they also acquired LOGICnow for its cloud and analytics capabilities. Both acquisitions, along with SolarWinds solid remote monitoring portfolio, formed the N-able N-central Unit. The acquisition strategy strengthened the N-central tool.

Key Features

• Automation to onboard, configure, and patch clients.
• Remote control
• Advanced security solutions.
• AV integration.
• Robust remote support to resolve issues faster.
• Proactive alerts and self-healing capabilities.
• Reporting, and more.

N-able took an already popular RMM tool and turned it into a Ferrari. N-able N-central is a lightweight yet powerful RMM solution. It has extensive automation capabilities and is capable of onboarding massive numbers of clients, can patch them, etc. The software is available on-premises or via the cloud.

Pros:

• Excellent monitoring dashboard, great for MSPs or any size NOC teams
• Scalable cloud-based deployment
• Monitor for anywhere via a web browser
• Automatic asset discovery makes inventory management easy, even on busy networks
• A wide variety of automated remote administration options make it a solid choice for helpdesk support

Cons:

• The platform can take time to fully explore all of its features and configuration options

Pricing Model: To know the price of N-central, get a quote.

Download link: Sign up to get a free trial for 30 days.

9. Paessler PRTG Network Monitor

The PRTG Network Monitor is developed by Paessler, a German IT monitoring software developer. PRTG is an all-in-one tool for monitoring, controlling, managing, and troubleshooting networks of all sizes. The tool is not explicitly designed for MSPs but is more a one-size-fits-all solution. It can monitor resources from the cloud, on-premises, virtual, networks (LANs, WANs, WLANs), applications, traffic, databases, firewalls, IoT devices, services, and more.

Key Features

• Agentless monitoring technology. As long as a device is reachable and enabled with SNMP, WMI, or Netflow, there is no need to install agents on endpoints.
• Auto-discovery. Automatic ping, and discovery via SNMP, WMI, or other protocols. It also automatically creates a set of monitoring sensors
• Single and central platform. No need for additional third-party plugins. Everything is included in the central dashboard.
• Maps and dashboards: Display network data and status in real-time.
• Automation: ScriptRunner to automate IT infrastructure.

To handle all that, PRTG uses sensor technology. A PRTG sensor measures a single value from the network or device; whether it is traffic on a single port, HD utilization, the CPU load, logs, and more. These sensors can be customized and deployed multiple times in a single device.

Pros:

• Uses a combination of packet sniffing, WMI, and SNMP to report network performance as well as discover new devices
• Autodiscovery reflects the latest inventory changes almost instantaneously
• Drag and drop editor makes it easy to build custom views and reports
• Supports a wide range of alert mediums such as SMS, email, and third-party integration
• Supports a freeware version

Cons:

• Is a very comprehensive platform with many features and moving parts that require time to learn

Pricing Model: PRTG’s price is based on the number of sensors. For the PRTG100 (100 sensors), the license is 100% free. For PRTG500 with a perpetual license, the price is $1600. There are more types of licenses and flexibility and pricing. For more information request a quote.

Download the free PRTG100 for an unlimited time, or apply for a fully-functional free trial for more than 100 monitoring sensors.

10. ConnectWise Automate

ConnectWise develops IT management software tailored for Technology Solution Providers (TSP). Along with their strong product portfolio, they include ConnectWise Automate which is an RMM platform with a strong focus on automation. ConnectWise Automate RMM can proactively monitor and manage endpoints in large-scale networks. The software can auto-discover assets, schedule patch deployment, and even automatically find and fix issues with a predefined set of actions.

Key Features

• Asset Discovery
• Patch Management
• Remote Monitoring.

Once installed, the software can discover the networked elements, detect their status, and create access to all those managed devices. With the help of its integrated Endpoint Management tool— all those devices can be accessed and managed instantly.

One of ConnectWise Automate key highlights: Automation. Automatic patch management, asset automatic discovery, and +400 scripts for self-healing and other tasks. Plus, the software also comes with more than 500 out-of-the-box monitors.

Pros:

• Can help NOC teams automate repetitive tasks
• Integrates well into the ConnectWise ecosystem with tools such as ConnectWise Control
• Can be used as an all-in-one tool for RMM, inventory management, and PSA

Cons:

• Designed for larger networks and multi-tenant use – not the best option for small networks

Pricing Model: To know the price of ConnectWise Automate, you have to request a quote.

Download: Sign up to ConnectWise Automate to download a free 7-days trial.

11. Kaseya VSA

Kaseya VSA is another popular RMM software in the MSP market. It is a unified cloud-based RMM solution with a strong emphasis on automation and security. Kaseya VSA can be configured to deploy software automatically, run patches/updates, and even resolve issues. You can also manage vulnerabilities, set control access with 2FA, manage backup & disaster recovery, AV & anti-malware, and more— all from a single dashboard.

Key Features

• Live Connect: A remote control module to push bulk updates and manage endpoints.
• Automated monitoring: built-in alerts, service auditing, and smart response.
• AssetIQ: A contextual documentation management system. Unusual in RMM tools.
• Integrations: AV, unified backup and recovery, and other software.

With Kaseya VSA, IT managers can remotely discover, access, and control a wide variety of clients in the network. Managers can set automatic scans to discover the network and create an inventory of all endpoints with instant remote access.

Pros:

• Automated software deployments can help streamline adding new machines to the client network
• Does a good job at monitoring overall health and resource consumption of devices
• Interface is simple and customizable

Cons:

• Free trial could be longer
• Remote control agent can take a long time before remote sessions are able to be started
• Patch management can be confusing

Pricing Model: Kaseya VSA is priced, based on the number of endpoints. To know more about its pricing, request a quote.

Download Link: Sign up to download a fully-functional 14-day free trial of Kaseya VSA.

Choosing RMM Software

An MSP does the heavy lifting of controlling and managing many aspects of a customer’s IT network. But who does the heavy lifting for an MSP?

Managing and monitoring a remote network with hundreds to thousands of clients can be quite challenging. So, RMM tools were designed to solve most of the challenges that MSP IT managers face.

The RMM software and tools shown in this post will give you the ultimate level of visibility and control. All tools are worth giving a try and fortunately, most of them offer a free trial.

RMM software FAQs

What is RMM software?

RMM stands for remote monitoring and management. The purpose of RMM software is to support central technical support trams that run data centers on behalf of businesses. The functions of this team include the maintenance of devices on remote sites and the monitoring of operational activities to ensure acceptable levels of system performance. RMM services also need to include tools to enable technicians to access remote devices and support users. RMM systems can be used by in-house IT departments and also managed service providers.

Is RMM a SaaS?

RMM and SaaS are not the same thing. RMM stands for remote monitoring and management, which is a package of tools that support the centralized operations management of a multi-site IT system. The package can also be used by managed service providers (MSPs) that manage the IT systems of other businesses. Software-as-a-Service (SaaS) is a configuration of hosted software. Rather than downloading a software package, the user accesses an account on a cloud server, where the SaaS system runs. Many RMM services are deployed as SaaS platforms but there are also on-premises RMM software packages.

What is MSP tool?

Managed service providers (MSPs) provide system management services for other companies. These activities require software that enables the management and monitoring of remote sites. That software is bundled into a package, called a remote monitoring and management system, which is an RMM.