Avast Software, Inc. | Complaints | Better Business Bureau® Profile

Hello ****,

Thank you for the request you opened recently with the Better Business Bureau under the Complaint ID number ********.
 
I’m sorry to hear that you experienced an inconvenience with an unexpected charge for our service.
 
The order was placed because you agreed to continuous protection of your Subscription Period when you originally purchased your orders. Avast products are sold as continuous subscriptions. Your subscription renews at the end of each subscription period unless you manually unsubscribe before the next billing date.
 
Information about the upcoming renewal, and instructions on how to cancel it, were included in the email notification with the subject “Your subscription renewal is coming up” sent to your email address.
 
We always let you know before the expiration of the anniversary of your subscriptions to remind you of the anniversary and the subscription fee that will be billed for the subsequent period.
Please accept this email as confirmation that the refund of your Avast order, with Ref. No. ************ has been started.

The payment operator will process the transaction, and the funds will be returned to the payment method used to make your purchase.

Please be advised that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process. Generally, it shouldn’t take more than 7 business days.

Kindly accept my sincere apologies for the delay in resolving this refund request, and thank you for your understanding.

I hope you’ll find the above information useful, and if you have any further questions, feel free to get in touch with our Avast ************* team. We want to help!

Sincerely,

***************************
Avast Sales Support Specialist