Best Hotel Management Software Comparison & Reviews 2023

Hotel management encompasses workflows of diverse nature, and it’s tough to believe that a single solution can help you manage and streamline all of them. But it’s true. These solutions help you manage the five pillars of hotel management from a unified platform — marketing, management, guest experience, maintenance and reporting.

Let’s closely look at a typical guest’s journey throughout their association with your business to understand the role of these platforms.

• The system helps you design branded websites and post vacancies on OTA, global distribution systems (GDS) and social media. It boosts your business’s online visibility and helps prospective guests find your hotel on online channels.
• You can publish property and room details to help travelers make an informed decision. Travelers can log in to your website’s application portal to request bookings and reservations.
• The system collects booking requests from every channel and serves as a single source of reservation data.
• Your front desk staff can check the availability of rooms and confirm or reject a booking.
• You can automatically send confirmation emails, including booking details, property location, tour guides and other information.
• Depending on the platform, your guests receive a mobile portal or app to check in and out, receive invoices, send payments, request housekeeping, and chat with managers.
• Post checkouts, you can define rules to automatically send feedback forms and urge guests to leave online reviews.

Beyond the guest journey, hotel management software acts as a link between your front desk and backend processes. The system relays room information to concerned departments pre-check-in and post-check-out per user-defined rules. You can track inventory and housekeeping, take guest orders, accept online payments, and automate reporting.

Types of Hotel Management Software

Hotel management software, at the end of the day, are specialized property management modules and depending on your property type, there are different solutions available.

• Bed and Breakfast: These systems automate major administrative tasks, enabling you to focus on guest experiences and offer that personal touch. You can track rooms and beds by the hour and use inventory management capabilities to manage breakfasts.
• Motel Software: These platforms are also known as hotel management software for small businesses. They offer intuitive tools to help a small team effectively market, manage and maintain motels and other small hospitality real estate.
• Vacation Rental: Market and manage short-term rental properties using these unified solutions. You can create property websites, design short-term leases, handle external maintenance vendors and offer guests a stellar experience.

• Restaurant Management: These specialized modules help manage a restaurant’s diverse workflows. You can keep track of inventory and offer customers a point-of-sale system to submit orders and make payments. Define rules to schedule agents and track delivery from a dashboard.
• Hotel Chain Management: Ideal for enterprises and large hotel chains, these all-in-one platforms can manage multiple brands, properties and workforces. They serve as your primary source of reservation and revenue data and help improve collaborations across geographies.

Primary Benefits

Hotel management solutions work to simplify processes so the administration can concentrate on guest satisfaction. Here are the key benefits that the platform can render:

Maximize Revenue

The platform lets you customize prices according to demand using a channel manager. You can use the reporting module to compare prices with competitors and chart market trends.

Boost Profits

You can optimize inventory and rates. Manage group bookings easily and efficiently with intuitive booking engines. You can also avoid paying hefty third-party booking commissions and fees by directing traffic to your website and using the native booking engine to take applications.

Reduce Manual Errors

With hotel management software, you can improve the guest experience by minimizing mistakes like double booking. Streamline multiple tasks by leveraging automated distribution processes such as scheduling room cleanings, check-ins and check-outs, and sharing data across properties.

Simplify Integrations

Uncomplicate everyday operations by juggling various solutions effortlessly with a few clicks. Most platforms can accommodate marketing, guest experience, reputation management, guest communication, ID scanning, invoicing and more.

Create Seamless Guest Experiences

You can create intuitive booking experiences for your guests, which in turn help boost your business’s conversion rate. On top of that, in an age where customers expect contactless experiences, offering a mobile portal or application is essential to attract customers and retain their loyalty.

Improve Decision-making

Hotel management solutions collect your business’s operational and financial data. You can track RevPAR, ADR, GOPPAR and other hotel management metrics to adopt a data-driven decision-making approach.