Best remote assistance software | Remote Support Software
Here’s how remote assistance works with HelpWire:
- A customer simply attaches the equipment that needs to be fixed to a computer running HelpWire and shares the device across the Internet.
- A support operator connects to the client’s malfunctioning device wirelessly using the software and gets full access to the device.
- Then, the expert diagnoses and fixes the remote equipment in real time and, once finished, ends the session with the client who then gets automatically disconnected from the operator’s PC.
As one possible example, we’ll consider remote reprogramming of hearing aid devices.
People suffering from hearing loss often require that an audiologist fine-tunes their devices and that’s where HelpWire can come in handy. The software makes it possible for a specialist to reprogram hearing aids remotely.
What HelpWire does is redirects the patient’s hearing aid accessory to the audiologist’s computer over the network and does it in such a way that the reprogramming software app running on the audiologist’s computer won’t even “know” that the USB isn’t directly connected to the audiologist machine. It will work with the remote device in the same way without any latency or hiccups.
HelpWire benefits
So, as you see, HelpWire offers a host of benefits and here are just some of them:
✓ Totally secure connections. Thanks to the advanced encryption the software deploys, it ensures high security of data transfer over any network. It lets you provide remote assistance over LAN, Ethernet, the Internet;
✓ White labeling option. You can redistribute the app under your company’s logo and name, if you decide to adopt the solution within your own project;
✓ Live chat. HelpWire lets users exchange comments in real time via a convenient communications chat;
✓ Customization. The software is designed to be applied in a wide range of industries and, depending on your particular needs, Electronic Team specialists can provide the solution with additional functionality.
