‎Canvas Student

eskibear

,

My child was having problem with jpg loading on his school pages. At first, the jpg pictures were just more for the improvement of the site aesthetic so we didn’t bother. Then one day there is an image on his quiz that he was suppose to analyze and answer. He CAN’T see the image. The image won’t download. It was a timed quiz and he wasn’t able to get the teacher to email him the image on such a short notice. I reported the problem to Canvas and then started googling the issues online. It turned out that this is a known issue for YEARS. I am in disbelief that this has not/cannot be fixed. Safari is not a no name niche browser. It shocks me that Canvas, also not a no name small educational platform, has no solution to this. After several days, I got a respond from Canvas, actually the online school IT, to say just use Chrome. Really?!?! We use Safari because of Screentime parental control. I DON’T want to use Chrome. I didn’t use Chrome on the my computer (without any monitoring filter) and the jpg still didn’t load in all instances. Canvas, get it together and work out the issue with Safari! We used Schoology all last year and had ZERO issues. This is totally unacceptable for such a popular platform. As a user, there is no customer support to speak of. No way to contact them except to fill out a form. I wouldn’t use this platform if I am the school admin making a decision on what technology to use.