Coinbase Card for the EU and UK | Coinbase Help

General Coinbase Card Questions

Why would I want a Coinbase Card?

The Coinbase Card is a Visa debit card that allows you to spend funds from your Coinbase cash or cryptocurrency balance with 0% spending fees on all purchases.

Who can sign up for a Coinbase Card?

Coinbase Card is available for customers in Austria, Belgium, Bulgaria, Croatia, Cyprus,Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK.

We’re working on expanding the offer to additional markets.  

How do I sign up for the Coinbase Card?

Follow these steps on the Coinbase mobile app to receive your card:

1. Download the Coinbase app.

2. Sign in with your existing Coinbase account.

3. Select Coinbase Card from the home screen or from the Earn more section of the main navigation menu.

4. Confirm your information.

5. Accept the new terms and agreement.

Once you accept the new terms, you’ll have access to your new virtual card, and your new physical card will be shipped to you.

How can I access Coinbase Card?

You can access your Coinbase Card on the Coinbase mobile app. Note that Coinbase Card will not be available on Coinbase.com at this time.

When can I start using my new card?

Once you’ve completed the request for your new card in the Coinbase app, you can begin using it immediately for making purchases by accessing your virtual card on the Coinbase app.

Where can I use the Coinbase Card?

The Coinbase Card is a Visa debit card that can be used everywhere Visa is accepted. It works offline, online, and internationally. You can use the card for everyday purchases at your favourite merchants or at ATMs to make cash withdrawals from your Coinbase account.

Do I need to create a new account to get the new Coinbase Card?

No, you don’t need to create any accounts to use your new card. Your existing Coinbase account will work with your new Coinbase Card in the main Coinbase app.

Will I receive a new physical card?

Yes, you’ll receive a new physical Coinbase Card once you’ve confirmed your information via the Coinbase mobile app.

How long will it take to receive my new physical card?

Once you’ve confirmed your information in the main Coinbase app, we’ll send your new card via mail. It may take up to 4 weeks to arrive.

My Coinbase Card was sent to the incorrect address. How do I get this fixed?

If your Coinbase Card was sent to an incorrect address, follow these steps to have a new card sent to you at no cost:

1. Sign in to your account.

2. Select Coinbase Card from the home screen or from the Earn more section of the main navigation menu.

3. Select Manage card in the top right.

4. From Support, select Report your card lost or stolen.

5. Follow the prompts.

Can I have multiple Coinbase Cards?

You can only have one Coinbase Card because it is tied directly to your Coinbase account. However, if your card is lost or stolen, please report it as lost or stolen within the Coinbase app or on Coinbase.com

Can I have a secondary user on my Coinbase Card?

No, you’re unable to have multiple users on your Coinbase Card since it is connected directly to your personal Coinbase account.

Do I need to activate my card when I receive it?

Yes. Once you receive your physical Coinbase Card, activate it from your app by selecting Activate Card, setting your pin, and finalizing your activation by making a chip-and-pin transaction at a physical terminal. This can either be at a shop terminal or an ATM.

What happens if I have an existing Coinbase Card?

For users who had a Coinbase Card before January 17, 2023, your legacy card will continue to work until March 20, 2023 to allow ample time for you to transition to your new card experience. 

We recommend ordering your new card as soon as possible and updating your saved payments without delay. You can do this on the regular Coinbase app (not the Coinbase Card app you’ve been using previously). 

To see which saved payments you still have to update, you can monitor transactions on your legacy card via the app during this time and update them onto your new card as you see them.

What is happening to the current Coinbase Card app?

The new Coinbase Card will be managed completely from within the main Coinbase app. You’ll no longer need to use a separate Coinbase Card app to manage your card. 

You can continue to view and dispute all transactions in the legacy Coinbase Card app until March 20, 2023. Please download and save your transactional statements.

Can I use contactless payments with my Coinbase Card?

Yes, you can! For security reasons, you’ll need to make a chip-and-PIN transaction first in order to be able to make contactless payments.

How do I change the funding balance for my Coinbase Card?

You can use the Coinbase Card to spend funs from any of your Coinbase balances. To change your funding balance:

1. Sign in to your account.

2. Select Coinbase Card from the home screen or from the Earn more section of the main navigation menu.

3. Select Coinbase Card, then Paying with.

4. Choose Select asset

5. Choose the balance that you’d like to pay with.

6. Follow the remaining prompts.

To avoid insufficient funds when attempting to spend, we recommend setting up recurring buys for your spending asset so you can automatically top-up your card.

To set up recurring buys:

1. Select Coinbase Card, then Manage and Add funds.

2. Enter the amount you’d like to buy denominated in crypto or your local currency.

3. Select how often you’d like to repeat your purchase.

4. Select your payment method, then Preview buy.

5. Select Buy now to confirm your purchase.

Fees and Limits

What are the spending limits with Coinbase Card?

To see the daily spending limit for Coinbase Card in your account, sign in to your Coinbase account. Go to Manage card, then select Support, followed by View spending and ATM limits.

Are there any fees associated with Coinbase Card?

There are no transaction fees for spending with the Coinbase Card. You can spend your default cash currency, USDC, or any supported crypto on Coinbase using your Coinbase Card and there will be no transaction fees.

Coinbase does include a spread in the price to buy or sell cryptocurrencies. This allows us to temporarily lock in a price for trade execution while you review the transaction details prior to submitting your transaction.

A 1.5% fee applies to ATM transactions.

For more information on fees, please visit our pricing and fees disclosures.

Is there a card issuing fee for my physical Coinbase Card?

No, there is no card issuing fee for your physical Coinbase Card.

Statements and Billing

How do I access my monthly statement? 

You can download a CSV of your transactions at any time from the reports page of your Coinbase account. You can also always see your Coinbase Card transactions on your main Coinbase card page.

I was charged more than I should have been.

You may see more than one transaction in your Coinbase account for each purchase you make with your Coinbase Card. 

To prevent fraud, some merchants, such as rental car agencies, gas stations, and restaurants, notify the Visa network to hold an amount that is more than what may be presented on your initial bill. Therefore, your Coinbase account may be temporarily debited more than you expected. As the final transaction amount is settled over the Visa network (usually within 24 hours), Coinbase will immediately settle up, debiting or crediting your Coinbase account to match your final bill.

Why am I not receiving Coinbase transaction emails?

The Coinbase card is integrated with Visa and Coinbase in a way that can result in more than one Coinbase cryptocurrency transaction for a single purchase made with the card. 

To avoid sending Coinbase users a series of emails for a single Coinbase Card transaction, Coinbase Card purchases do not trigger Coinbase transaction emails at this time. The Coinbase Card will send you notifications, so please ensure that they are enabled.

I just returned a purchase. Where’s my refund?

In the case of a refund, we credit the cryptocurrency balance that was used to make the purchase with the equivalent amount of the purchase at the time of the refund. The refund will be made the settlement currency to your local cash wallet (GBP or EUR). 

Personal Information and Fraud Protection

How is my personal information protected?

At Coinbase we go to great lengths to keep all of your sensitive information safe. 

Passwords and OAuth tokens are stored using bank level AES-256 encryption on our servers. In addition, all traffic goes over SSL to prevent third parties from eavesdropping on your connection. Employee access is heavily restricted, and all our employees are background checked to the extent allowed by law.

All of your personal data is held by us and our partners securely and in accordance with all applicable laws, including the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please see our Privacy Policy.

The name on my Coinbase Card is incorrect. How do I update it?

The name on your Coinbase Card is the legal name that we have on file for your Coinbase account. If this name is incorrect, you can update the legal name on your account by following the steps below:

1. Go to the Document Verification page. 

2. Complete the steps to verify your identity using an official ID document.

3. The legal name on your Coinbase account will be automatically updated.

After you’ve done this, follow the steps to report your Coinbase Card as lost/stolen and we’ll send you a new one at no cost.

Presently, Coinbase Card can fit a name of up to 20 characters on the physical card. We’re working to expand this in the future. 

Note: For security reasons, we’re unable to update your legal name on your behalf.

What is my PIN? How can I reset it?

You can create or change your PIN on the mobile app by following the steps below:

1. Select Coinbase Card from the home screen or from the Earn more section of the main navigation menu.

2. Tap Manage card in the top right.

3. Tap Change PIN.

4. Follow the prompts.

How do I lock my card?

If you would like to temporarily lock your card, open the Coinbase mobile app:

1. Select Coinbase Card from the home screen or from the Earn more section of the main navigation menu.

2. Tap Manage.

3. Toggle Lock card on.

4. Tap Lock card to confirm this action. 

Locking your card prevents new transactions from being made. When you’re ready to use your card, you can unlock it by following the steps above and toggling the feature off. 

Reasons to lock your card:

• You want to better control your spending

• You misplaced it

• You believe it may have been stolen or compromised

Note that we’ll notify you if someone tries to use your card after it’s been locked. If you need a new card, please contact support.

My card was declined. What happened?

Card payments typically involve two events: authorization and settlement. The authorization involves three checks:

• Validates the card against a list of lost/stolen/blocked accounts

• Validates the account against velocity and daily limits

• Validates the cardholder for sufficient funds.

If any of the three checks fail, the transaction is declined.

After a successful authorization there is a period of time when the transaction shows as “pending”. The settlement of a transaction occurs when it changes from “pending” to “complete.” This is when the merchant successfully receives the funds owed to them for the goods or services provided.

Transactions on your Coinbase card are not supported in the following countries: Afghanistan, Albania, Belarus, Central African Republic, China, Cuba, Democratic Republic of the Congo, Ethiopia, Hong Kong, Iran, Iraq, Lebanon, Libya, Mali, Myanmar (Burma), Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Turkey, Ukraine, Venezuela, Yemen and Zimbabwe

How do I report a chargeback or fraudulent activity? What protections do I have?

Coinbase Card comes with the same consumer protections as any standard debit card. If you need to dispute a charge, please contact us or call your local support number from the app by accessing Call Support under Card Settings.

My Coinbase Card is lost or stolen. What should I do?

If your card is lost or stolen, please report it immediately by following the steps below: 

1. Select Coinbase Card from the home screen or from the Earn more section of the main navigation menu.

2. Select Manage in the top right.

3. From Support, select Report your card lost or stolen.

4. Follow the prompts.

Our team will deactivate your card and issue you a new card at no cost, which should arrive in 7-10 days.

How do I close my Coinbase Card?

If you’d like to stop using your Coinbase Card, please reach out to Coinbase Support to fulfill this request. This request can only be completed through our support team. 

Note that closing your Coinbase Card does not close your Coinbase account.