DAN.COM refuse to send $11k payment by BTC

Hello,

I sold a domain for $11k and I agreed with the buyer to use DAN because they can pay me by bitcoin payment. I contacted Dan support before the buyer sent the funds to make sure they allow bitcoin payout and they confirmed they can pay me by bitcoin. The buyer sent the funds and I transfered the domain to DAN.

DAN escrow manager Simon told me: it’s my first transaction on DAN and I can’t get paid by bitcoin. They can only send the money by wire transfer.
I told him this is not acceptable for me, the reason I used dan for Escrow because they allow bitcoin payout.

They told me they can send the payment by bitcoin before the buyer sent the funds and It’s not written in their FAQ for first transaction payment by wire only. Now they refuse to pay me by bitcoin.

They have the domain and funds since September 16, 2021.