Digital communication – Technology and business – Edexcel – GCSE Business Revision – Edexcel – BBC Bitesize

    There are a number of digital tools that are commonly used in business to communicate, both internally and externally, including:

  • Email

    – Electronic mail enables written messages to be sent instantly to others, and files can be shared as attachments.

  • Mobile phones

    – Mobile phones enable verbal conversations to be conducted anywhere. They also allow short written messages to
    be sent (see instant messaging).

  • Mobile applications

    – Applications (apps) are designed to run on smart phones and tablets. They can be used to create
    documents, capture images and enable banking transactions.

  • Websites

    – A page or group of pages containing written and visual information using various media.

  • Social media

    – A variety of web platforms that enable users to share ideas, content, information and messages.

  • Web conferencing

    – A meeting that uses communications software to stream images and/or voices over the internet between
    participants in different locations.

  • Cloud services

    – Software, such as online document editing and data storage, that is run from a remote location but that can
    be accessed from anywhere as long as a connection to the internet is maintained.

  • Instant messaging

    – Software that enables users to send instant messages, usually in the form of text, to each other.