How to Fix the HP Software Framework Is Not Installed Error in Windows

You might receive the error “HP Software Framework is not installed” if you possess an HP laptop or desktop PC. This error arises when you use the function (Fn) keys to modify the volume and brightness or put the PC to sleep. The title of this message may be “HP Hotkey Support” or “HP Hotkey UWP Service” when it appears. Both are drivers that enable the usage of hotkeys and are included pre-installed on HP PCs.

How Do I Use Hotkeys?

If you spend too much time next to your computer and don’t like using your mouse, several Windows keyboard shortcuts can make things easier. Hotkeys are the best option for saving time and increasing productivity.

Hotkeys are short key combinations that allow users to do various functions without going into the options when used in conjunction with the Fn key. Hotkey drivers are usually installed by the OEM and run instantly on startup. However, they may stop working abruptly and have to be reinstalled. This can bring about the above-mentioned HP Software Framework problem. This can happen when you do a driver update or install new apps or when Windows Updates run automatically.

Different Methods On How to Fix the HP Software Framework Is Not Installed Error in Windows

Method 1: Download and install HP Support Assistant

You’ll be asked to download/install the HP Software Framework using the URL provided when the error message appears. This link, sadly, does not function. The great news is that the HP Support Assistant can replace it. Here are the steps:

Step 1: Go to the HP Support Assistant webpage to get started. To install HP Support Assistant, click the Download HP Support Assistant icon.
Step 2: After installing the file, reboot your PC, and your shortcut keys should be working again.

Method 2: Install the HP Hotkey Support Driver

You must first determine the specific model of your computer to locate the appropriate driver. If the model number isn’t written anywhere on your hardware, it’s easy to find in your PC’s system information module.

Step 1: Open the corresponding result by searching for System Information in the Start menu. Find your model number beside System Model in this new window.

Step 2: Navigate to the HP Support Sites to check the driver you must install after discovering the device’s model number. Input your model number and identify your device by scrolling down.
Step 3: Select Software, Drivers, and Firmware from the drop-down menu. This will show a list of suitable drivers for your computer.
Step 4: Select Software-Solutions from the drop-down menu. Search for HP Hotkey Support and then hit the Download button. To install the software, carry out the on-screen instructions.
Step 5: Reboot your pc after the file setup is finished, and the hotkeys will be functional again.

Bonus Tip: Prevent Hotkey Support On Startup.

Many users may consider the HP Support Assistant and Hotkey Support software to be bloatware or unneeded software packed with the PC and wish to remove it. HP warns against deleting these drivers since it may cause your system to malfunction. If you think the HP support software is slowing down your device, you can disable it from starting up automatically. Here’s how to alter the startup options:

Step 1: Press Windows + R to open the RUN box.
Step 2: Type Services.msc in the text space followed by the Enter Key.
Step 3: The Windows Service Module will now open up.
Step 4: Locate HP Hotkey UWP Service and make a right-click to view the context menu.
Step 5: Then select Properties.
Step 6: Select Disabled from the Startup type dropdown option.
Step 7: Click the OK button.

The Final Word On How to Fix the HP Software Framework Is Not Installed Error in Windows

I hope that the HP Software Framework Is Not Installed Error on Windows PC can be installed using the above methods. You can try each method and check if the issue has been resolved. This way, you can avoid the remaining methods. Do share your thoughts and queries in the comments section below.

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About the author

Dheeraj Manghnani

Dheeraj Manghnani is a tech writer who writes about anything that has tech into it. He has written over a 1000 blogs on tech news, product comparisons, error solving and product reviews.
Dheeraj got his Diploma in Computer Science from Scottish Qualification Authority and then later continued studying until he got his MBA degree. He loves to solves puzzles when he is not reading or writing about tech.