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Getting started
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Once an order has been placed INTEC will;
– Appoint an account manager, who will be responsible for ensuring that the onboarding process takes place smoothly and in line with the clients time frame requirements.
– Account manager will arrange an initial meeting where specific client requirements will be discussed and key dates, including for training and ‘Go-Live’ will be put in place.
– Create a client-specific environment on INTEC’s hosted server and configure the system as per the clients requirements.
– Carry out the initial training with the users.
– Follow up meeting after the ‘Go-Live’ date, (usually one week after) where client can request extra training and support if required.
– Throughout the process and during the lifetime of the contract the client will be able to contact INTEC’s customer care team who will be on hand to provide support and training whenever necessary.
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Service documentation
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Yes
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Documentation formats
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PDF
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End-of-contract data extraction
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All information held within IDIS can simply be downloaded to a .csv file when the contract ends.
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End-of-contract process
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A contract end timetable will be agreed.
The schedule will depict when;
– Access to the software is to be disabled.
– The data is to be extracted.
– The client’s data instance is to be deleted.
– Secure data deletion has been performed.
– Confirmation of when the data has been deleted will be provided.
