Known issues

Incompatible software

We have reports that some software causes issues when running together with the Magic Utilities.

We currently don’t know what exactly causes these issues and still investigating the root cause.

It affects only Bluetooth connections for all Magic Mouse and Magic Trackpads models.

Issues include

• A lagging mouse pointer.
• Clicks don’t work.
• Disabling of other mice and touchpads.
• Random beep sounds.

What is

not

working

• Magic Mouse (model 1 and 2).
• Magic Trackpad 1.
• Magic Trackpad 2 via Bluetooth connection.
• Apple Wireless Keyboard.
• Magic Keyboard (small and large model) with Bluetooth connection.

What is working

• Magic Trackpad 2 via USB connection.
• Magic Keyboard (small and large model) with USB connection.

uninstall any incompatible software. If your PC hangs, start Windows in

We highly recommend toany incompatible software. If your PC hangs, start Windows in Safe mode in order to uninstall.

Lenovo Essential Wireless Keyboard

If the Lenovo Essential Wireless Keyboard software is installed you can’t use the Magic Utilities with a Magic Mouse or Magic Trackpad.

You must uninstall the Lenovo Essential Wireless Keyboard if you like to install the Magic Utilities.

In Windows Settings > Apps > Apps & features search and select Lenovo Essential Wireless Keyboard and click on Uninstall.

Follow the instructions provided and finally restart your computer. After the restart you can install the Magic Utilities.

Lenovo ThinkPad TrackPoint Keyboard II

If the Lenovo ThinkPad TrackPoint Keyboard II software is installed your internal laptop touchpad might not work properly if the Magic Utilities are installed.

This affects not only ThinkPad laptops but also HP (and possibly other) laptops with a track-point stick in the keyboard.

In Windows Settings > Apps > Apps & features search and select ThinkPad TrackPoint Keyboard II Software and click on Uninstall.

Follow the instructions provided and finally restart your computer. After the restart, install the Magic Utilities.

Dell Alienware Command Center

If the Alienware Command Center is installed you can’t use the Magic Utilities with some devices.

The Magic Utilities Setup stops and disables the “Alienware Command Center” on your confirmation. Click below for the manual steps.

Disable the “Alienware Command Center”

Stop and disable manually

The critical software component is a Windows background service named HPDCService. Simply stop and disable it by using the Windows Service Manager.

• Start the Windows Service Manager by searching for services.msc and start it.
• Double click on AWCCService and press

  Stop

  .

• Click in the Startup type drop down and select Disabled.
• Confirm the Dialog with

  OK

  .

Keep in mind that stopping the AWCCService does disable some or all functionality in the “Alienware Command Center”.

Enable the “Alienware Command Center” again

Enable and start manually

In case you have uninstalled the Magic Utilities or the Magic Mouse and Magic Trackpad components you can enable the “Alienware Command Center” again.

• Start the Windows Service Manager by searching for services.msc and start it.
• Double click on AWCCService.
• Click in the Startup type drop down and select Automatic.
• Press the

  Apply

  button..

• Press the

  Start

  button.

• Close the dialog with

  OK

  .

Warning: Be aware that any mouse input becomes unusable if you have still have a Magic Mouse or Magic Trackpad connected via Bluetooth and the related Magic Utilities component installed.

HP Display Control

If the HP Display Control is installed you can’t use the Magic Utilities with some devices.

The Magic Utilities Setup will stop and disable “HP Display Control” on your confirmation. Click below for the manual steps.

Disable the “HP Display Control”

Stop and disable manually

The critical software component is a Windows background service named HPDCService. Simply stop and disable it by using the Windows Service Manager.

• Start the Windows Service Manager by searching for services.msc and start it.
• Double click on HPDCService and press

  Stop

  .

• Click in the Startup type drop down and select Disabled.
• Confirm the Dialog with

  OK

  .

Keep in mind that stopping the HPDCService does disable some or all functionality in “HP Display Control”.

Enable the “HP Display Control” again

Enable and start manually

In case you have uninstalled the Magic Utilities or the Magic Mouse and Magic Trackpad components you can enable “HP Display Control” again.

• Start the Windows Service Manager by searching for services.msc and start it.
• Double click on HPDCService.
• Click in the Startup type drop down and select Automatic.
• Press the

  Apply

  button..

• Press the

  Start

  button.

• Close the dialog with

  OK

  .

Warning: Be aware that any mouse input becomes unusable if you have still have a Magic Mouse or Magic Trackpad connected via Bluetooth and the related Magic Utilities component installed.

GIGABYTE AORUS Engine

If the GIGABYTE AORUS Engine is installed you can’t use the Magic Utilities with some devices.

It is important not to start the “AORUS Engine” at all. By default it is started automatically via the Windows auto-start menu.

The easiest way is to uninstall the “AORUS Engine” altogether from your computer and then restart your computer. Now you can install the Magic Utilities without any issues.

Disable the “GIGABYTE AORUS Engine” auto-start

Within the “AORUS Engine” application

• Open the “AORUS Engine” user interface by starting the app or if already started by double clicking on the system-tray icon.
• Click the settings icon at the top right.
• Deselect “Start with Windows”.
• Confirm with the OK button.
• Restart the computer.

Deleting the auto-start menu item

• In Windows File Explorer navigate to the folder:
  “C:\Users\<User name>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\”.
• Delete the file: “AORUS ENGINE.lnk” or “GIGABYTE AORUS GRAPHICS ENGINE.lnk”.
• Restart your computer.

Once auto-start is disabled you can install the Magic Utilities.

Enable the “GIGABYTE AORUS Engine” auto-start again

Within the “AORUS Engine” application

• Open the “AORUS Engine” user interface by starting the app or if already started by double clicking on the system-tray icon.
• Click the settings icon at the top right.
• Select “Start with Windows”.
• Confirm with the OK button.

Warning: Be aware that any mouse input becomes unusable if you have still have a Magic Mouse or Magic Trackpad connected via Bluetooth and the related Magic Utilities component installed.