My account was compromised | Coinbase Help

Important: Once you’ve locked your account, you’ll be required to complete account access steps to get back in.

Secure your email

Hackers may compromise your email to gain access to your Coinbase account or to try to block Coinbase emails from getting to you. 

• Check if you can still sign in to your email.

  • If your email has been compromised, you’ll need to contact your email provider to shut down your account or change your email password.

• Change your email password if you still have access to the email account.

  • Turn on 2-step verification if you don’t already have it set-up.

• If you’re not receiving expected emails from us, see Troubleshooting Coinbase emails.

Secure your bank account

It’s important to update the passwords on the bank account linked to your Coinbase account. If your bank account has been compromised, you’ll need to contact your bank. Make sure you have 2-step verification set up and turned on for your bank account.

Secure your mobile phone

A phone-based attack (also known as SIM-swap or phone-port attack) occurs when an attacker has their target’s phone number transferred to a mobile device under the attacker’s control.

See this help article for information on keeping your phone safe and secure.

Report unauthorized transactions

If you see unauthorized transactions on a bank statement or on your Coinbase account, you can report them by viewing this help article.

Contact Coinbase Support 

If you’d like Coinbase Support to temporarily disable your account, visit our Contact us page.

Contact your local authorities

If funds were removed from your Coinbase account by a third-party without your permission, contact your local authorities and file a police report. Have the authorities contact Coinbase directly. Coinbase is committed to full cooperation in all law-enforcement investigations.

Recover your account

Once all of your accounts are secure and your passwords are updated, you’ll need to get back in to your Coinbase account. 

Accessing your Coinbase account

Follow the steps listed in our Accessing my account help article to get started. 

Protect your account

Learn how best to protect your Coinbase account. 

2-step verification

2-step verification is by far the best way to secure your account (aside from a strong password). 2-step verification is required on Coinbase, but there are a few 2-step verification methods that are more secure than others. See our What is 2-step verification help article to learn about the different options available and which methods we recommend. 

Account security and crypto scams

There are many precautions you can take to ensure your account is safe. Here are several help articles that detail account security and avoiding crypto scams: 

Avoid cryptocurrency scams gives examples of many types of cryptocurrency scams and tips for avoiding them.

How can I make my account more secure? will show you the best account security tips and tricks.

What is phishing? highlights phishing scams and how to avoid them.