Perform a software update on an Android TV or Google TV | Sony USA - The first knowledge sharing application in Vietnam

It’s important to keep Android TV™ or Google TV™ up to date with the latest firmware and software updates. These updates include key features, applications, bug fixes, and feature improvements.

Find out more about the benefits of software updates.

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Before you start

Your TV must be connected to the internet to receive and install software updates directly to your TV.
If your TV doesn’t have internet access, you can download the update file to a computer, extract the update file to a USB flash drive, and use the flash drive to install the update on your TV.
Downloads are posted on your model support page.
- If the update title is not specified as being specific for a Mac or Windows computer, then it is for both Mac and Windows computers.
- Make sure that your USB flash drive has enough storage capacity to save the update file.
- Use a USB flash drive formatted in the FAT16, FAT32, exFAT, or NTFS format. The TV can only recognize a USB flash drive with certain storage capacity, depending on the file system.
- Make sure to copy only the file or files specified in the update instructions into the root folder of the USB drive. The TV may not update if there are multiple update files in the flash drive or if the files are not in the drive’s root folder.

Check for updates

Note: For KD-W830K, KD-X75K, W8, X7, and X75xxH series models, proceed to the Download and install updates section below. These models always receive software updates automatically and can’t change that option. When the TV receives an update, a notification message for new software appears on the screen.

Select your model type for steps to check and receive software updates on your TV:

Google TV models

On the supplied remote, press the Quick Settings button.
Select the Settings icon.
Select System → About → System software update.

Note: If your remote control has a HELP button, you can also display the System software update screen by pressing the HELP button and selecting Top support solutions.
Check that the Automatically check for updates setting is set to ON.

Note: If the Automatically check for update settings is turned off, check manually if there’s an update. To check manually, select System software update with the procedure above, and then select Software update.

Android TV models

On the supplied remote control, press the Help button (if available), otherwise press the Home button and then select Help.
- If your TV has Android™ 9 or Android 8.0 operating system (OS), select the Apps icon, then select Help.
Select Status & Diagnostics, then select System software update.
Check if the Automatically check for update or Automatic software download setting is set to ON.
- If this option is set to OFF, select Check for a system software update or Software update to manually check for an update.
- For the following TV model series, if the Automatically check for update setting is set to ON, your TV checks whether there’s any new software available to download when your TV is on, or when it’s connected to the internet:
  - 2022 models: A80K, A90K, A95K, X80K (43,50,55,65,75), X85K, X90K (55,65,75,85), X95K, Z9K
  - 2021 models: X79J/X80J/X85J, X90J/X92J (50-75, 100), X95J, Z9J, A80J/A90J series
  - 2020 models: X800H/X850H/X900H/X950H/Z8H/A8H series
  - 2019 models: A9G/Z9G/X950G/X850G series
  - 2018 models: A9F/Z9F series
- For other Android TV models, if the Automatic software download setting is set to ON, the TV will start downloading updates automatically during the standby mode.
  
  IMPORTANT: You must agree to the Sony Privacy Policy to receive software updates. Even if this setting is set to ON, your TV won’t receive software updates until you agree to the Sony Privacy Policy.
  
  Privacy setting access:
  - Press the Help button (if available), otherwise press the Home button, and then select Help.
  - Select Privacy setting.
  - Read the Privacy Policy, then select Agree.

Note: There’s no need to update your TV if it displays Your software is up to date when checking for updates.

Download and install updates

The process to update the software varies. Follow the instructions accordingly.

Specific Google TV and Android TV model series:

2022 models: A80K, A90K, A95K, X80K (43,50,55,65,75), X85K, X90K (55,65,75,85), X95K, Z9K
2021 models: X79J/X80J/X85J, X90J/X92J (50-75, 100), X95J, Z9J, A80J/A90J series
2020 models: X800H/X850H/X900H/X950H/Z8H/A8H series
2019 models: A9G/Z9G/X950G/X850G series
2018 models: A9F/Z9F series

A notification message appears if there’s an available software update. Select UPDATE to start the download and installation.

Notes:

The notification message is displayed for 15 seconds, then will automatically disappear.
- If it disappears, the message won’t display again until 12 hours had passed from when the first message appeared.
- To update the software immediately, manually update your TV through the TV menu.
  1. Press the HOME button.
  2. Select the Apps icon.
  3. Select Help.
  4. Select System software update.
  5. Select Software update.
The software update takes about 15 minutes.
You can use your TV as usual during the update. Even if you turn off the TV, the update proceeds.
- IMPORTANT: Don’t unplug the AC power cord from the outlet because the software update will stop.
When you turn on your TV after completing the update, the TV starts with the new software.
If you turn off your TV after an update, your remote control may not work for about two to three minutes.

W830K, X75K, W8, X7, and X75H model series:

IMPORTANT: You must agree to the Sony Privacy Policy to receive the software download.

Note: The installation process takes up to 15 minutes, during which time you’ll not be able to use the TV, and a screen with an update icon is displayed.

If a software update is available, a notification is displayed in the upper-right of the Home screen, and a banner will appear at the top of the menu. (the notification message disappears automatically).

Note: A notification is also displayed on the other input screen when an update is available.
The next steps will depend on your TV menu options:
- Hold the HOME button. Then follow the onscreen instructions to select the System software update banner.
- Next to System software update, select Details, and then follow the on-screen instructions.
- Select Download to start the installation.
  
  Note: You can also perform the software update by pressing the HOME button on the remote control, then selecting Settings → System or Device Preferences → About → System Update.

WARNING! There’s a risk of hardware damage. During the update installation, don’t press any buttons, power off the TV, or disconnect it from the AC power outlet. Loss of power during the firmware update installation may cause the TV to become unresponsive or require repair.

Other Android TV models

A notification message appears asking if you want to proceed with the update. Select UPDATE NOW to continue.

Notes:

You can use your TV as usual while downloading the update file.
After the download finishes, your TV prompts if you want to install the update. Select OK to start the installation.
The installation process usually takes about 30 minutes. An update icon will appear on your TV screen during this time.

WARNING! There’s a risk of hardware damage. During the update installation, don’t press any buttons, power off the TV, or disconnect it from the AC power outlet. Loss of power during the firmware update installation may cause the TV to become unresponsive or require repair.
After the update is completed, you may use your TV as normal again.

Updating using a USB flash drive

If your TV doesn’t have internet access and/or you wish to do the update manually, you can download the update file to a USB flash drive from the Support website.

Notes:

The USB flash drive must meet the following conditions:
- The drive must be formatted in the FAT16, FAT32, exFAT, or NTFS format.
- The drive will need sufficient free space to accommodate the update file.
- The update file or files specified in the update instructions must be saved in the root directory of the drive.
The update can fail even when using a USB flash drive that meets the above conditions, depending on the size and directory structure of other files on the drive.
- If the update does fail, delete all other files from the drive and try again, with only the update file saved in root folder of the USB flash drive.
- If the update still fails, format the USB flash drive to FAT32 and try again.
- If the update fails again, try using a different USB flash drive formatted in FAT32.

To update using a USB flash drive, proceed as follows:

Go to the Support website.
Type your TV model name in the search box.
- If you don’t know your TV’s model number, check the sticker at the lower-left corner of your TV’s back panel.
Go to the Downloads section and proceed to the update page.
Follow the instructions on the website to download the update to a USB flash drive and perform the update on your TV.

Note: The screenshots provided here are for reference only. The actual screens might differ slightly according to your country, model, or firmware version.