Reply from Queensborough Group
Hi Kris, thank you for your review. We take all feedback seriously and attempt to transform any negative into a positive! Firstly, we’re sorry that our relationship with you was short and perhaps not sweet? Not usual practice, we assure you. You joined us in mid-February. What came next was our Pitchup/Q-Book two-way API integration finalised in early March. You joined us as we entered the camping market (which we love) but, as a result of thorough extra testing, we did experience a couple of weeks’ delay. Sorry about this! Jane reached out to you March 11th to sync Q-Book to pitchup but didn’t manage to reach you. Alternatively, she emailed you but didn’t hear back from you until May 5th via ticket. The time-line described does clearly highlight that any delay, respectfully – was not on our part, with the exception of the early weeks in March, to which we hold our hands up! Aside from the delay, we recognise that you raise a valid point about the API keys and the onboarding process. So much so that we immediately contacted Pitchup to pose the question of reconfiguring the onboarding process, in line with your reluctance to share log-in information, which we agree had room for improvement. Please understand that our onboarding process depends entirely on the instruction of Pitchup. Where we asked you for log-in information to onboard, is us following their instructions and nothing else. We don’t think shoddy is a fair description of Q-Book, but you are entitled to your opinion. We’re an adaptable company that listens to our customers without hesitating to make quick-wins and improvements where possible. Despite our differences, all the Q-Book team wish you a lucrative season ahead. Take care and best of luck in the future.
Team Q-Book.
