‎Quicken Desktop Companion

Will-K2

,

The application continues to ask for a numeric passcode I did not set. Only was around this is for me to enter random numbers in until the application asks me to sign-in, which then lets me log in as normal and view my accounts. But then the passcode issue returns a few minutes later and if I try to disable the passcode, it asks me for the passcode, which again I did not set to begin with.

After spending two days with Quicken phone support, they just gave up on the issue. First they did not even know what I was talking about, which tells me they don’t care much about this app. The next representative actually knew about their own app but could not find any documentation on how to reset the passcode on their end. After that it was basically a line of representatives all throwing an idea at the wall before they just gave up and said they would put in a help ticket with the application development team. Never heard back and the issue still exists 5 updates later.

Then the beautiful thing is when the app does work, it locks out my banking accounts. Quicken has an issue with certain companies where their account sync does not properly understand how to pass verification codes, so it ends up in locked out accounts. I would stay far away from this app.