Reddit – Dive into anything

Hey everyone, I’ve already reached out to support team at TCL, as well as messaged u/roku_official, but I’m kind of desperate at this point, so hopefully someone here has a suggestion.

I own a TCL Roku TV, model 55US5800.

I am having an issue updating my TCL Roku TV after a factory reset. After my TV has found the wireless connection, the TV automatically tries to update the software. However, it is unable to do so; I keep getting the message “the software update failed because of a temporary firmware server issue”, followed by error code 008. After the failed update, the TV refuses to connect to the internet. I am currently stuck with a TV that cannot progress any further. I have attached an image here so you can see the message: https://imgur.com/RELu31C

After emailing a TCL customer service rep, they recommended that I do a USB update. I went through the process, downloaded the update software onto the USB stick and got past the 6-digit security code point. Then, as the TV is wrapping up the update process via the USB stick, I get this message: https://imgur.com/7KSTv7v

At this point, I am kind of stuck. I tried another factory reset as well as a power reset of the TV. Nothing has changed. I have no idea what to do at this point. I’m guessing this is some issue with the update software itself? Is there anyway I can get an earlier/older firmware update?