Remote Support Software – Remote Administration | SolarWinds
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Features Overview
Mục lục bài viết
Remote administration software for end-user support and system troubleshooting from anywhere.
Broaden support capabilities
Go beyond the scope of Dameware® Mini Remote Control to provide more comprehensive end-user support
Go beyond the scope of DamewareMini Remote Control to provide more comprehensive end-user support
Reduce time to resolution
Leverage built-in system administration tools for even faster IT resolution
Leverage built-in system administration tools for even faster IT resolution
Multi-platform access you need
Quick and easy remote access to Windows, Mac OS® X, and Linux® computers
Quick and easy remote access to Windows, Mac OSX, and Linuxcomputers
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Fast and secure remote control
Sometimes getting to the root of an IT issue involves going right to the source.
Included within the solution is Dameware Mini Remote Control, which offers multi-platform remote access to Windows, Linux, and Mac OS X computers, laptops, and servers from a single admin console.
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Anywhere, anytime remote assistance
IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?
Initiate secure over-the-Internet remote connection with computers inside the LAN and over the internet.
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Simplify Windows administration
IT admins have enough on their plates without having to make house calls for IT troubleshooting.
Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more.
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Built-in remote admin tools
As if IT issues weren’t bad enough, a total halt to productivity to resolve them might not be necessary with the right tools.
Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session.
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Deliver remote support from iOS and Android devices
IT admins are constantly on the go. Give them the tools they need to do their job effectively, no matter where they are.
Use the Dameware mobile app to remotely access network computers from mobile devices.
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Remotely manage Active Directory environments
Wouldn’t it be nice to be able to control who has access and who does not, and help the CEO gain access when he forgets his password?
Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.
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Export AD objects and system configs from remote computers
Knowing how a group of computers is configured, and what software is actually being employed, could help you get to the bottom of some of your most troubling questions.
Easily export AD properties, system configurations, and software information in .CSV or .XML formats.
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Centralized license and user account management
Going through disparate systems to manage accounts can be a major burden.
Centrally manage your Dameware environment, user accounts and permissions, and simplify Dameware license management globally.
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Multi-factor authentication
Whether your security protocols or compliance initiatives require it, keeping your remote support system secure is a must. There is simply too much to lose.
Enforce two-factor authentication in security sensitive environments using Smart Card logon and authentication.
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Remote access to sleeping and powered-off computers
Don’t let non-responsive machines keep you from resolving IT issues.
Remotely connect to out-of-band computers with Intel® vPro™ with AMT, Wake on LAN, and KVM support.
