Select your License
Security
Granular access management in order to protect devices
Restrict access to your devices to specific accounts or TeamViewer Ids.
256 bit AES End-to-End Encryption
Trusted devices
Trusted Devices provides an extra layer of security for your TeamViewer Account. As a preventive measure to ensure your account’s security, you need to authorize new devices on which you sign in to your TeamViewer Account for the first time.
Two-factor authentication
Block- and Allow-lists
Platform Coverage
Cross-device access to desktops
Support for mobile devices (also mobile to mobile)
TeamViewer offers the widest coverage for remote access and support for all Android devices, plus industry-first iOS screen sharing.
Available as Addon
Connection to the following Operating Systems
Windows, macOS, Linux, Android, iOS, iPadOS, ChromeOS
Connection to Linux headless devices
Connection to Linux devices without a graphical user interface. Connect directly to the terminal (command line, shell, console, VT, etc.).
Connection from the following Operating Systems
Windows, macOS, Linux, Android, iOS, ChromeOS
TeamViewer web client
Start outgoing connections from Google Chrome, Mozilla Firefox, Opera or Microsoft Edge on Windows and macOS. Available via the Management Console.
Remote Access & Remote Work
VPN
TeamViewer has a built-in VPN service that allows you to connect to a device to share windows file shares and to share printers. This is achieved by the creation of a secure data tunnel or virtual point-to-point access between the host and the client. Once the connection is established, data is sent and received with the same security, functionality, and management policies as if the systems were in the same network location.
Secure Unattended Access
Remote Printing
Remote Sound
Transmitts audio from the remote side.
Black screen & block remote input
Keyboard, mouse, and other local input devices are blocked.
Wake-on-LAN
Proxy Support
Allow TeamViewer to set up connections though a proxy server
Multiple monitor support
Remote Administration and Support
VoiP, Video, Chat during remote control session
Switch Sides
Switch sides allows you to switch who is remote controlling and who is being remote controlled.
Number of devices to connect from
Number of devices that can be used to establish an outgoing connection to another device.
Unlimited
Concurrent connections (channels) included
Multiple sessions at a time (channels).
Not applicable due to license model
Number of concurrent sessions per concurrent user
Maximum number of sessions in separate tabs.
15
Remotely Access & Control devices
Custom branding
Remote Quick Steps
Predefined set of actions which can be performed with one click
Remotely install TeamViewer Host
Remotely installing a Host module can be accomplished by first connecting using a QuickSupport module. You can then remotely convert the QuickSupport module to a Host module installation.
Invite additional participants and session handover
In-session automation/scripting (number of scripts)
50
File transfer
Various ways of file transfer drag & drop, copy & paste, transfer manager.
File transfer queuing
Assign service cases to other technicians
Manage and distribute incoming support requests (service queue).
Service Queue
Whether they come in as standard service cases or emergency requests, support tickets can quickly pile up. By using the service queue within TeamViewer to manage customer-initiated service cases, your support team can more efficiently organize, prioritize, and resolve them.
Service case creation per hour
60
Service case notifications
Service case chat
Service case reporting
Customer satisfaction rating
SOS Button
Allows your customer to request support from you with a simple double click on a desktop icon.
UAC (User Account Control) support
With Windows Vista, Microsoft introduced UAC, which leads to a password prompt, whenever administrative activities are being performed. This is an additional security feature of Microsoft Windows. TeamViewer is compatible with UAC and works automatically on operating systems with User Account Control (UAC).
Terminal server support (connect into user sessions)
On a server OS, there is always a server ID, additionally each user profile will have a unique user ID. That way you can connect into each user session e.g. running on a terminal server.
Record and playback remote sessions
Device access reporting
Report incoming connections to a device.
User access reporting
Report on outgoing connections from an user’s device to a remote device.
Connection billing
Enables the service provider to set rates and bill their customers (based on support connections).
User and Device Management
Upgrade concurrent connections (channels)
Not applicable due to license model
Device management
Managed devices
Devices centrally managed within the company profile by the administrator – enables device specific features such as ‘Unattended Access’ and ‘wake on LAN’.
Yes, number depends on license
Licensed users
Licensed users are the users in a company profile who are assigned to a specific license (e.g. a Corporate license) and can use this license to make connections.
Yes, number depends on license
Number of licenses manageable with one account
Yes, number depends on license
Dedicated Connection Groups
Use concurrent user groups to assign the TeamViewer channels of your license to users from your company profile.
Find nearby contacts
Group sharing
Share a group from the TeamViewer software to a contact that you have in your Computers and Contacts list.
(Device) Policies – number of policies
25
Set device policies via API
User management
Customized device information
Create custom fields for computers & contacts list
25
Create groups & subgroups for computers & contacts list
Mass deployment (MSI package – rollout TeamViewer via script)
Enhanced function for large enterprises
Enhanced Mass Deployment (on top of MSI package)
Conditional Access Router
Standard Conditional Access Router includes 1 router, up to 100 parallel sessions (more parallel sessions available with additional Router)
Yes, number depends on license
Single Sign-On (SSO)
Auditability (Audit log and API)
SDK (Software development kit)
Allows implementation of TeamViewer technologies into customer mobile applications
Available as Addon
REACH API (Remote Management, Mobile Device Management API)
Yes, number depends on license
Tensor Agent
An Agent is a natural person identified with a personalized login and can use the full feature set of TeamViewer Tensor with the limitations according to the scope of the license. One of the Agents must have company administrator permission in the TeamViewer Management Console (the “Company Administrator Agent”).
Yes, number depends on license
Tensor Light Agent
A Tensor Light Agent is a natural person first identified with a personalized login and can use the full feature set of TeamViewer Tensor with the limitations according to the scope of the license. Tensor Light Agents shall be allowed to establish up to 20 connections via the TeamViewer Software and Server Services per Tensor Light Agent per calendar month.
Yes, number depends on license
Remote Worker
A remote worker contains TeamViewer Remote Access functionality as described in the “TeamViewer Remote Access” subscription plan
Yes, number depends on license
Software Integrations
Web API (general application programming interface)
Web API rate limit
48.000 requests per 24h
Web-Chat-SDK
Microsoft Intune
Available as ‘Enterprise integrations addon’
Zendesk – Standard Integration
Available as ‘Enterprise integrations addon’
Zendesk – Enterprise Integration
Available as ‘Enterprise integrations addon’
Freshworks – Standard Integration
Available as ‘Enterprise integrations addon’
Freshworks – Enterprise Integration
Available as ‘Enterprise integrations addon’
Salesforce
Available as ‘Enterprise integrations addon’
Atlassian Jira – Cloud & Server Integration
Available as ‘Enterprise integrations addon’
Atlassian JIRA – Data Center Integration
Available as ‘Enterprise integrations addon’
Microsoft Dynamics 365
Available as ‘Enterprise integrations addon’
AppTec 360 EMM
Available as ‘Enterprise integrations addon’
IBM Maximo
Available as ‘Enterprise integrations addon’
EloView
Available as ‘Enterprise integrations addon’
Cherwell
Available as ‘Enterprise integrations addon’
Microsoft Azure VMExtension
Available as ‘Enterprise integrations addon’
ServiceNow Standard
Available as ‘Enterprise integrations addon’
ServiceNow Enterprise
Available as ‘Enterprise integrations addon’
Sophos
Available as ‘Enterprise integrations addon’
Zoho
Available as ‘Enterprise integrations addon’
Microsoft Active Directory
(SSO)
Available as ‘Enterprise integrations addon’
Okta (SSO)
Available as ‘Enterprise integrations addon’
AD Connector (manual AD
Sync)
Available as ‘Enterprise integrations addon’
ManageEngine
Available as ‘Enterprise integrations addon’
JAMF
Available as ‘Enterprise integrations addon’
REACH API
Available as ‘Enterprise integrations addon’
Slack
Available as ‘Enterprise integrations addon’
Service
Tech Support via Phone
