Top 35 Remote Support Tools - The first knowledge sharing application in Vietnam

Remote support tools are a technology that enables specialists or support personnel to connect to remote equipment over the internet, access it, and execute particular tasks. The client-server architecture is used in the Remote Desktop Software solution.

In the list of the top tools, we have mentioned the Top 35 Remote Support Tools along with their features and pricing for you to choose from.

Mục lục bài viết

1. TeamViewer

TeamViewer delivers secure software solutions for remote access and control of networked devices, as well as real-time online assistance and collaboration across the world.

Key Features:

The TeamViewer remote connection cloud platform provides secure remote access to any device, on any platform, from anywhere, and at any time.
TeamViewer links PCs, smartphones, servers, IoT devices, robots, and anything else to a global access network for quick, high-performance connections, even in low-bandwidth areas.
With endless use cases and prebuilt connections with key IT and business applications, the TeamViewer remote access and support platform is the cornerstone of the range of software solutions.

Cost:

Starts from $24.90

2. AnyDesk

AnyDesk is a pioneering and revolutionary Remote Desktop Software supplier that provides a quick, simple, and secure solution for Remote Support, Remote Access, and Remote Work.

Key Features:

Smartphones or tablets access and control desktops, servers, computers, and gadgets. Platform-independent and cross-compatible.
Make your own customized version of AnyDesk to meet your specific requirements. Allow your users to have a consistent brand experience.
Choose from their cloud option to avail use of the infrastructure and services, or install on your own servers to operate independently.

Cost:

Starts from $9.90/month.

3. Zoho Assist

Zoho Assist is cloud-based remote support and remote access software that allows you to provide remote support to clients via web-based, on-demand sessions.

Key Features:

Remotely access computers from anywhere on the planet. You may easily manage distant PCs with remote access software to boost client satisfaction.
Connect to distant desktops of clients. Setting up remote PC access helps you to troubleshoot more quickly and keeps your customers pleased.
Use remote desktop software to assist your IT help desk tackle client issues remotely. Reduce resolution time and provide exceptional service.

Cost:

Offers a free plan for 1 user.

4. NinjaOne

NinjaOne is dedicated to developing high-performance, scalable, secure, and simple-to-use IT management technologies that monitor, remediate, and empower MSPs and IT professionals to achieve business continuity and profit.

Key Features:

With the industry’s most comprehensive patch management procedure, you can easily define patching preferences.
Using sophisticated scripting and automation features saves time and increases productivity by automating repeated operations and simple remediations.
Using one of Ninja’s fully integrated, one-click remote access solutions, you may quickly, effortlessly, and securely take control of endpoints.

Cost:

Request a quote from the sales team

5. ConnectWise Control

ConnectWise Control, previously ScreenConnect, is remote support, access, and meeting solution that is quick, dependable, and secure.

Key Features:

ConnectWise View is a ConnectWise Control premium addon that allows your personnel to view the camera on a user’s phone or mobile device to detect and repair hardware issues.
Administrators can provide access to vendors for more than one day.
You may call numerous LDAP user sources with confidence and security, integrating various AD directories for easier management.

Cost:

Starts at $24/month.

6. Atera

With built-in remote monitoring software, Atera gives you comprehensive access and control over hundreds of networks from any device, allowing you to deliver rapid, first-class IT assistance to your clients no matter where you are.

Key Features:

Atera comes with pre-configured administrative and maintenance activities that may be deployed to servers and workstations on a per-device or company-wide or group-wide basis.
Atera provides a comprehensive framework for automating Patch Management in a straightforward and quick-to-implement manner.
Within Atera, you’ll find a set of remote maintenance tools.

Cost:

Starts at $79/month

7. RemotePC

RemotePC allows you to access and manage your remote PCs from any device, as long as the computer is connected to the Internet and has the RemotePC program installed.

Key Features:

Work from home or while traveling for work. You may access your PC, Mac, or Linux devices from any device, at any time.
Manage your files, transfer data, and print documents from anywhere – even mapped discs – with ease.
You may give an associate temporary access to your computer so they can work on real-time presentations and documents.

Cost:

Starts from $14.62/year.

8. Splashtop SOS

People may use their mobile devices to access and control their favorite programs, files, and data with Splashtop remote desktop solutions. Splashtop’s mission is to deliver the finest remote access value.

Key Features:

Its award-winning consumer goods are powered by the same high-performance engine that runs Splashtop SOS.
The logging of connections, file transfers, and management events is done with ease.
You can raise the session privilege to admin to interface with UAC and conduct all admin-level functions when accessing a Windows ordinary user session.

Cost:

Starts from $17/month

9. BeyondTrust Remote Support

BeyondTrust Remote Support (aka Bomgar Remote Support) is the industry’s leading solution for companies that need to securely access and support any device or system from anywhere in the globe.

Key Features:

Supports all of your systems through the internet, even if they’re behind firewalls you don’t have control over.
IT administrators can fix issues quickly with remote support, increasing productivity and end-user satisfaction.
Their remote assistance software is designed to mimic an in-person remote help experience as closely as possible.

Cost:

Request a quote from the sales team.

10. ISL Light

ISL Light is feature-rich remote support and remote access application with very high-security standards.

Key Features:

You can connect to unattended machines over the Internet by routing Microsoft Remote Desktop Protocol through a secure ISL tunnel.
You can trademark the software and implement advanced security measures thanks to the extensive customization possibilities.
ISL provides a cloud or on-premises solution with a unique licensing strategy that allows you to support an unlimited number of devices and clients.

Cost:

Starts at $145/ year.

11. Rescue

Rescue is designed to accommodate teams of all sizes, from small helpdesks to the world’s largest support companies, and everything in between.

Key Features:

You get a quick overview of processes, services, and applications so you can quickly pinpoint the problem – without having to delve into the end user’s device.
Unattended access is widely deployed so that technicians can connect to a piece of remote equipment while no users are present to solve problems and check-in later if necessary.
Even if devices are unattended or in safe mode, you can reboot and reconnect instantaneously during a Rescue remote support session.

Cost:

Starts at $108.25/month

12. VNC Connect

VNC Connect is a screen-sharing program created by RealVNC, the creators of the VNC remote access protocol.

Key Features:

VNC Connect allows you to connect to a remote computer from anywhere in the globe and operate it as if you were sitting in front of it.
Its security shields your systems from outside dangers, and a set of admin tools offers you comprehensive access control across the firm.
You may quickly transfer and retrieve files over sessions with file sharing.

Cost:

Starts at $ 3.39/month

13. Goverlan Reach

Goverlan Reach allows you to support all of your users and their machines in real-time, no matter where they are, and without the usage of a VPN.

Key Features:

Secure access to your users’ PCs from any location.
Remote Control of Enterprise-Grade.
Password management and Active Directory administration

Cost:

Starts at $40/month

14. FixMe.IT

FixMe.IT is a simple and quick remote support solution for providing on-demand and unattended technical assistance to clients all around the world.

Key Features:

You may give unlimited on-demand help and manage up to 150 unattended devices with FixMe.IT.
You can drag and drop files and folders to and from the remote desktop window, as well as between client PCs.
You can use Group Policy to mass-deploy the client application or include it as part of your software bundle.

Cost:

Starts at $30/month

15. Getscreen.me

Getscreen.me is a web-based platform for remote desktop connection service. It’s a cloud-based administration, technical support, and remote work software.

Key Features:

For major platforms, you can use ready-made extensions.
With the HTTP API, you may create integrations for your platform.
You can add remote access capabilities to your apps.

Cost:

You can start free of cost.

16. N-able Take Control

N-able Take Control is a cloud-based remote control solution designed for MSPs and IT service providers who need to swiftly access and troubleshoot end devices using strong tech capabilities.

Key Features:

You may allocate techs or entire departments to specific customers or individuals using N-able Take Control, ensuring that support tickets are addressed efficiently and on time.
Technicians can use the bash shell to get access to the system, discreetly transfer files, and call the system management to examine CPU utilization or stop processes.
Take Control is a lightweight and agile solution that provides a seamless and secure way to support your clients and users.

Cost:

Starts from $19/month.

17. GoToAssist

Service and support personnel can use GoToAssist Remote Support to fix technical difficulties with clients, remote employees, unattended computers, and servers.

Key Features:

It provides both a desktop and a web-based application, allowing agents to select the interface that best meets their needs and preferences.
There are no restrictions on the type or amount of the live session file transfer because GoToAssist employs the same firewall and proxy-friendly connection that it uses for screen sharing to enable its file transfer feature.
For a lighter, faster remote support experience, agents have access to a quick and easy-to-use support solution.

Cost:

Starts from $55/month.

18. Webex Support Center

Webex allows you to collaborate in real-time with anybody, anywhere, regardless of region, time zone, culture, or if you’re separated by time or space.

Key Features:

Users can seek assistance from within your product, on your website, or via email. They’ll be queued and routed automatically so they can obtain support quickly and get back to work.
Support up to 5 clients at once, operate across platforms, and instantly bypass firewalls.
Reduce contact times, receive quicker results, and save money overall.

Cost:

You can start free of cost.

19. Addigy

MSPs and IT teams can easily manage macOS, iOS, iPad, and tvOS devices with Addigy, the most sophisticated Apple Device Management platform.

Key Features:

Addigy makes managing Apple devices easier by automating enrollment and deployment.
Addigy allows you to manage devices in real-time, launch remote control access, start a live terminal session, remotely monitor devices, and respond to warnings automatically, among other things.
IT administrators can easily enforce security best practices and monitor for suspicious activities with Addigy’s Apple device management application.

Cost:

Starts at $6/month.

20. Surfly

Surfly’s co-browsing and collaboration technology allow you to effortlessly improve any discussion, from any channel, and give customer service as if you were sitting side by side.

Key Features:

There is no software to download or code to add to your website with Surfly.
Even while co-browsing websites with music and video, Surfly’s technology ensures a seamless and quick experience with no compromise of quality.
Surfly is also easily customizable to meet any consumer journey.

Cost:

Request a quote from the sales team.

21. AirDroid Business

AirDroid Business is a unique Mobile Device Management (MDM) application that offers unparalleled remote control and device monitoring features.

Key Features:

Its sophisticated MDM solution helps you anticipate and limit downtime, allowing you to get the most out of your mobile transformation investment.
Its single device monitoring platform allows you to see every screen, detail, and condition in real-time, allowing you to stay one step ahead of the competition.
You can perform anything remotely on a browser without having any assistance, rather than manually moving from one device to another or traveling onsite.

Cost:

Starts at $12/year per user

22. Electric

Electric provides network, application, and device support for your company. Unlike traditional support models, Electric’s support strategy includes proactive, comprehensive, and personalized IT capabilities.

Key Features:

The Electric platform collaborates with your company to create and standardize documentation procedures, removing the burden of compliance reporting.
Patches, updates, and policies are distributed throughout your device environment by Electric.
Electric’s network management solution goes much beyond outage monitoring.

Cost:

Contact the sales team to request a quote.

23. SecureLink Customer Connect

SecureLink Customer Connect allows your professionals to concentrate on helping customers rather than maintaining passwords, phoning help desks, or solving IT problems.

Key Features:

Because each access event may provide license numbers and information on what your team is accessing and why customers gain confidence in your compliance.
Multi-factor authentication guarantees your access to your customer’s network is authorized.
Your staff seeks access to what they require, and the app owners grant it. This allows your support personnel to do their tasks quickly.

Cost:

Request a quote from the sales team.

24. Syncro

Syncro is not only an MSP solution but also a partner in your company’s growth and success. Their simple, feature-rich solution helps you to save time and operate more efficiently, resulting in more income.

Key Features:

Syncro’s one-line PowerShell instructions let you perform some incredible feats of creativity while they take care of the heavy labor.
Runtime variables allow you to enter unique values during the execution of a script.
The Event Log of an asset is fully accessible through Syncro.

Cost:

Starts at $199/month.

25. Kaseya VSA

Kaseya VSA is a fully integrated IT systems management platform that can be used to simplify and automate your IT services across several IT disciplines.

Key Features:

Many basic IT tasks, such as server maintenance and patch management, maybe automated to save time and effort.
VSA expands with your company’s growth by allowing you to manage tens of thousands of endpoints on a single SaaS instance.
Run scripts in response to an alert to automatically resolve IT issues.

Cost:

Request a quote from the sales team.

26. SolarWinds DameWare Remote Support

Dameware Remote Support is a cheap and simple-to-use remote support software that helps IT administrators and support workers simplify and speed up remote IT administration duties.

Key Features:

Control machines on both sides of the network firewall from afar.
Remote control that is quick and secure.
Remote support is available anytime, anywhere.

Cost:

Request a quote from the sales team.

27. Help Lightning

Help Lightning’s Remote Assistance Software allows a company’s professionals to work virtually side-by-side with anybody who needs assistance, wherever in the globe.

Key Features:

To improve real-time communications and solve challenging challenges, the company’s cloud-based solution uses augmented reality capabilities including combining two video feeds and using 3D annotation.
Installation, inspection, training, service, and repair of complicated equipment and goods are all done with Help Lightning.
Customers who use Help Lightning find instant results, such as higher first-time fix rates, fewer truck rolls, more labor capacity, and higher end-customer happiness, all while increasing service revenue and profit.

Cost:

Request a quote from the sales team.

28. Pulseway

Pulseway is an all-in-one IT monitoring and management solution that comes pre-loaded with features and modules to help you increase productivity right away and never miss vital warnings.

Key Features:

Pulseway’s remote monitoring and management (RMM) software gives you a complete picture of your network.
The built-in Mobile Remote Control feature of Pulseway allows for easy, dependable, and fluid remote access to any monitored system.
Automate tedious IT chores and automatically resolve issues with Pulseway before they become a problem.

Cost:

Starts from $32/month.

29. SightCall

SightCall is the world’s premier augmented-reality video cloud platform, enabling live, distant interactions between businesses and their consumers on every continent.

Key Features:

Your technicians will never be alone on a service call when they use SightCall to connect with distant specialists.
SightCall helps new technicians move rapidly from the classroom to the field by reducing truck rolls and improving first-time fix rates.
Live video may be used to check and sign off on technical tasks.

Cost:

Request a quote from the sales team.

30. ScreenMeet Support

ScreenMeet makes it simple to fix technical issues for your customers and workers from inside your existing CRM, CSM, or ITSM platform.

Key Features:

Time to resolution, cart abandonment rates, and operating expenses are all reduced.
Removes data silos and consolidates data into a single location.
ScreenMeet uses your current CRM platform credentials for authentication, thus it follows your corporate password regulations.

Cost:

Starts from $1/device per month

31. XMReality

XMReality is a remote visual aid solution designed specifically for your business, always totally secure and entirely configurable to match your brand.

Key Features:

XMReality is a software-as-a-service (SaaS) application, which means you may use it right away after buying it.
XMReality is hosted in a highly secure and trustworthy cloud, ensuring that the service is always accessible and that no one can listen in on your calls.
For users and administrators, XMReality offers federated login and SSO authentication.

Cost:

Starts from $50/month per user.

32. ShowMyPC

ShowMyPC provides remote help, screen sharing, and enterprise office collaboration capabilities that are simple and dependable.

Key Features:

They provide a simple, no-install remote assistance program that you may personalize with your company name.
You may connect from your home, workplace, or on the go.
The web-based shared folder makes it simple to exchange files across several users.

Cost:

Ask for a quote from the sales team.

33. Iperius Remote

Iperius is the ideal tool for any company that provides remote technical support. One of the best remote desktop applications for IT firms, with extensive features.

Key Features:

Iperius Remote is a simple and effective way to work from home.
File transmission is easy and quick using Iperius Remote.
Iperius Remote allows you to rapidly examine all statistics associated with remote connections performed.

Cost:

Starts at € 8,39 per month.

34. Remote Utilities

Remote Utilities is remote desktop software that allows you to connect to workstations, servers, and laptops securely via a LAN or the Internet.

Key Features:

Remote Utilities program allows you to customize it to meet your specific requirements. The software’s MSI configurator allows you to tailor it to your specific requirements before deploying it.
TLS encryption and security features such as 2-factor authentication and IP filtering are available through Remote Utilities.
Remote Utilities is a one-of-a-kind alternative to other remote access software solutions that are one-size-fits-all.

Cost:

Starts free of cost.

35. Radmin

Radmin is one of the most trustworthy and secure remote access tools options available today. Many firms across the world have selected it to provide remote tech help to their employees.

Key Features:

It offers internal remote help and can resolve issues as if you were standing directly in front of a distant PC.
It makes remote system administration easy and effective by allowing you to manage unattended computers and servers across a LAN or the Internet.
With Radmin, you may operate on your office PC from home as if you were using your office keyboard, mouse, and screen.

Cost:

Starts from $49 for a single remote computer.

Things to consider while selecting Remote Support Tools

Usability

To begin with, your prospective remote support product should be simple to use and comprehend. Remember that the remote user isn’t as tech-savvy as you are, so keeping things simple (in a positive way) is crucial to providing quick customer service.

Ensures security

While most remote desktop solutions claim to provide the greatest levels of security, it’s important to understand their backstories and not depend just on website content. Use Google and industry forums to do a thorough search. Examine what other people have to say about this product on software review websites.

Have branding choices

Look for branding choices in a remote support tool that will allow you to change the application’s style, apply your own logo and colors, and help your clients embrace the new program quickly. That is the mark of a good Remote Support Tool.

Conclusion

Many Remote Support Tools were discussed in this post. I hope this has given you a better understanding of how to select your preferred Remote Support Tools.

FAQs

What is a remote assistance tool?

Distant support software is a technology that enables technicians or support teams to connect to remote equipment over the internet, access it, and execute particular tasks.