Travel Software Development Company | GP Solutions

What is a typical implementation roadmap?

For each client we assign a Customer Success Manager who leads a project that goes through a set of sequential phases:

Analysis phase – concentrates on high-level project definition and scope. At this stage, different alternatives can be considered and GAP Analysis is performed to define specific requirements and ways to meet them.

Implementation phase – includes initial system setup and configuration, additional development (e.g. development of custom functionality to cover the gap revealed through the analysis phase; new supplier integrations; any other system adjustments and fine-tuning needed to reflect client’s business specifics), acceptance with client. 

Training phase – to achieve a better understanding and adoption of the software, we usually hold client’s personnel trainings led by our Customer Success Manager.

Launch Phase – launch of the full solution into operation (LIVE mode). 

Post-Launch Phase – support and maintenance of the solution, as well as continuous upgrades with new releases and/or upon client’s request.

Note: For small-scale projects, some phases can be skipped or merged. For complex and large-scale projects, each phase can be considered as a separate sub-project.