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5 best free CRM software in 2023

If you’re looking for free CRM software for your business, you might be baffled by the number of options available. To make it easier for you, we’ve put together a list of the top 5 free CRMs in the market, along with their features. This would help you compare CRM software and select the best one for your business.

#1 Freshsales

Freshsales gives you everything you need to accelerate your revenue with context-driven sales. It helps streamline your sales processes and maintain good relationships with your prospects and customers.

Here’s a quick overview of the essential features that Freshsales offers:

1. Users: Get up to 3 users for free on the Growth plan

2. Contact management: Gain a chronological timeline of interactions you’ve had with prospects and customers across email, chat, phone, SMS, and website forms in a single comprehensive screen.

3. Intelligent workflows: With up to 20 workflows, you can automate repetitive and the most complex business processes effortlessly, reduce manual dependency, and save time to sell more

4. Pipeline management: Create custom pipelines and visualize deals progressing through different stages of your sales process

5. Email management: Connect your inbox and Freshsales with two-way email sync and map incoming emails with the right contacts. Send personalized bulk emails, schedule emails, create email templates, track email metrics, and receive real-time email alerts.6. Live chat: Route inbound queries to the right salespeople, create FAQs about the topics your customers ask about the most to help them self-serve, and customize the chat box to reflect your branding

7. Messaging platforms: Interact with customers in real-time across channels they prefer, such as SMS and Facebook Messenger

8. Built-in phone: Get in touch with your prospects and customers without purchasing additional calling software. Freshsales enables you to purchase local and toll-free numbers across countries, create personalized welcome messages, and display the caller’s name, company, and phone number for inbound sales calls.

9. Analytics and reports: Stay on top of key metrics and make data-led decisions with pre-built or custom reports and visual dashboards

10. Mobile App: Connect with your prospects, record and access their information, and close more deals while on the move

11. AI-powered assistant: Identify and prioritize the most sales-ready prospects with scores assigned by Freddy AI based on positive and negative signals

12. Customize to your needs: Modify Freshsales to fit your needs and personalize your account to reflect your business

13. Security: Add users to roles, specify permissions, and define the scope of control

14. Marketplace: Scale your business with the Freshworks platform using native and tight integrations such as helpdesk software, Freshdesk, and ITSM software, Freshservice.

15. Free support: Get 24×5 support on email, phone, and chat

#2 HubSpot

HubSpot’s SalesHub enables you to organize your data and close more deals. Check out what they offer on their free plan:

1. Contact management, with visibility into website activities

2. Deal pipeline, limited to 1 deal pipeline per account

3. Reporting dashboard, limited to 3 dashboards, each with 10 reports per dashboard

4. Team email, email scheduling, and email templates, limited to 5 templates

5. Live chat, with HubSpot branding

6. Facebook Messenger integration

7. HubSpot mobile app

8. Custom user permissions

9. Calling SDK that enables you to integrate VOIP providers

10. Save up to 5 documents per account

11. Custom support form fields

#3 Bigin

Bigin, by Zoho CRM, allows users to start with one of their pre-defined CRM templates or simply get started by customizing the CRM for your business. Here’s what Bigin offers on its free CRM plan:

1. One free user

2. Sales pipeline

3. Workflows, limited to three

4. In-built phone

5. Emails, with a cap of five email templates

6. Standard analytics

7. Data import, limited to 250 records/batch

8. Integrations with Zoho products