Best remote support software 2023 – Zendesk

Comparison: 11 leading remote help desk integrations

It’s essential to find a remote support solution that integrates seamlessly with your help desk.

In this guide, we assess the top remote service integrations available in the Zendesk Marketplace, their benefits, starting prices, free trial availability, and features.

Integrations
Starting price
Free trial
Key features

Zoho Assist
$12/month for 1 technician
15 days

• Group permissions control
• Session recording
• Advanced reporting
• Simultaneous sessions

Splashtop
$47.90/month for 25 computers
7 days

• Group permissions control
• Session recording
• Advanced reporting
• Simultaneous sessions

GoToAssist
Free for 5 Pro devices
7 days

• Group permissions control
• Session recording
• Advanced reporting
• Simultaneous sessions

RemotePC
$24.50/month for 1 computer
7 days

• Group permissions control
• Session recording
• Advanced reporting
• Simultaneous sessions

Teamviewer
$24.90/month for 1 licensed user
14 days

• Group permissions control
• Session recording
• Advanced reporting
• Simultaneous sessions

Recursive Labs
Free to install
Not applicable

• Session recording

BeyondTrust Remote Support
Available upon request
7 days

• Group permissions control
• Session recording
• Advanced reporting
• Simultaneous sessions

ConnectWise Control Remote Support
$34/month (1 user with 1 connection)
14 days

• Group permissions control
• Session recording
• Advanced reporting
• Simultaneous sessions

Endpoint Central MSP
Free
30 days

• Group permissions control
• Session recording
• Advanced reporting
• Simultaneous sessions

LogMeIn Rescue
$108.25/month billed annually
14 days

• Group permissions control
• Session recording
• Advanced reporting
• Simultaneous sessions

Blitzz
$35/month per user
14 days

• Session recording
• Advanced reporting
• Simultaneous sessions

Zoho strikes the ideal balance between intuitiveness and configurability. Zoho Assist – Zoho’s cloud-based remote support and remote access software – is no exception.

This technology allows you to support customers from a distance via web-based, on-demand remote sessions. Among other things, you can use Zoho Assist to configure unattended remote access and manage unattended remote devices.

Features:

• Up to six simultaneous sessions
• Session recording and audit
• Session notes
• Advanced reports
• Remote printing
• Contact management
• Custom domain mapping
• Computer grouping

Pricing:

• Remote Support Standard: $12/month for 1 technician
• Remote Support Professional: $18/month for 1 technician
• Remote Support Enterprise: $28/month for 1 technician

Free trial: 15 days

Learn more about Zendesk for Zoho Assist.

Splashtop’s remote desktop software allows you to centralize remote access management. The software caters to IT departments, MSPs, support agents, and OEMs in education, healthcare, media and entertainment, accounting, government, and architecture and design. Plans for Splashtop are packaged for individual users, small teams, and large enterprises.

All Splashtop software is hosted on AWS that provides a secure, firewalled computing and network environment with data encryption and DDoS mitigation measures in place. Other advanced security measures include multi-level password security, session idle timeout, two-factor verification, and device authentication.

On top of all that, Splashtop makes it easy to get started with customized deployment packages for mass deployments and migrations from other remote support solutions.

Features

• Privilege and permissions control
• Cloud and on-premise deployments available
• Session recording
• Remote reboot and wake
• Chat
• Simultaneous multi-to-multi screen remote support

Pricing:

• $47.90/month for 25 computers
• $71.90/month for 50 computers
• $95.90/month for 100 computers

Free trial: 7 days

Learn more about Zendesk for Splashtop.

GoToAssist is one of many products – including GoTo Connect, Meeting, Webinar, Room, Contact, Assist, and many others – that GoTo provides. And like the company’s other software options, GoToAssist is a popular, reliable solution.

GoToAssist remote sessions begin from your Zendesk ticketing system, and your recording and notes automatically sync with your ticket when the session ends.

Whether you need to remotely control a Mac, PC, or Android device, GoToAssist lets you quickly transition from your ticket to a remote support session so you can see the issue clearly and resolve it fast. On G2, GoToAssist doesn’t have the highest ratings, with an average rating of 4.3 out of 5 stars. But its core remote support features have above-average ratings for the category.

Features

• Mobile and desktop app with agent console
• Multi-session support for up to 15 sessions
• Slack integration
• Remote diagnostics
• Multi-monitor navigation
• File transfer
• Unattended computer access
• Session recording and reporting

Pricing:

• Free: $0/month for 5 Pro devices
• Basic: $69/month for 25 Pro devices
• Standard: $239/moth for 100 Pro devices
• Premium: Price available upon request

Free trial: 7 days

Learn more about Zendesk for GoToAssist.

Ideally, when you run a remote support session, the agent and customer’s screens sync up in real time. But oftentimes, there’s a lag that can make the interaction feel clunky. RemotePC changes that with near-real-time screen replication. And of course, it integrates seamlessly within the Zendesk ticketing flow so you can deliver consistent, efficient support to your customers.

As with other remote support solutions on this list, using RemotePC with Zendesk is simple. You create a remote session from Zendesk, which generates a link that you share directly with the customer. And RemotePC isn’t just about the visuals – it also supports remote sound, meaning your customers and agents see and hear the same thing at the same time. It’s as if your agent is sitting side by side with your customer, helping them along.

RemotePC provides plans for all kinds of users, including consumers, small businesses, enterprises, and managed service providers.

Features

• Unlimited concurrent remote access
• Whiteboarding support
• Remote printing
• PC, Mac, Linux compatible
• User management
• On-demand remote support
• Computer grouping

Pricing

Note: Pricing below is for the first year

• Consumer: $24.50 for 1 computer
• Consumer: $49.50 for 2 computers
• SOHO: $79.50 for 10 computers
• Team: $599.50 for 100 computers
• Enterprise: $599.50 for 100 computers

Free trial: 7 days (only for Team and Enterprise plans)

Learn more about Zendesk for RemotePC.

With the combo of Teamviewer and Zendesk, you can start remote support sessions right from a ticket in your Zendesk Support dashboard on Windows, Mac, Linux, Android, iOS, or Chrome. All you have to do is create a link, send it to your customer, and connect through the Teamviewer queue. Key features of Teamviewer include the ability to transfer files, record sessions, manage customers, and support multiple monitors.

The product also uses high-security encryption, 2FA, and access controls to ensure your customers’ data stays secure.

Features

• Session recording
• 24/7 access
• Chat
• VoIP
• File transfer
• Multi-monitor support
• Windows, macOS, Android, and iOS compatibility
• Custom branding
• Permanent access for unattended devices

Pricing

• TeamViewer Remote Access: $24.90/month (billed annually) for 1 licensed user
• TeamViewer Business: $50.90/month (billed annually) for 1 licensed user
• TeamViewer Premium: $112.90/month (billed annually) for 15 licensed users
• TeamViewer Corporate: $229.90/month (billed annually) for 30 licensed users

Free trial: 14 days

Learn more about Zendesk for TeamViewer.

As a top remote help desk integration for Zendesk, this application allows IT teams to provide top-of-the-line support to staff and customers no matter where they’re located. This tool ensures that your connection is secure and accessible online – no downloads needed.

Recursive Labs is an engagement-first remote support solution designed with online businesses in mind. With powerful collaboration tools and customer interfaces, the software makes it a breeze to offer personalized and robust customer experiences.

Features:

Customers can connect with your support team in-browser with the Recursive Labs integration, and they will have access to:

• No-download video and voice chats
• Session recordings
• Mobile app support
• Secure co-browsing
• Screen sharing

Pricing:

• Free to install, but additional fees may apply.

Free trial: Not applicable

Learn more about Zendesk for Recursive Labs.

Businesses are subject to increasingly strict security mandates such as HIPAA and PCI, which is why it’s more important than ever to utilize secure remote support tools. Outfit your IT team with the software they need to securely provide support on any device, anywhere in the world. This remote support software has the power to standardize support, streamline workflows, and even access devices behind firewalls that you don’t control.

With BeyondSupport’s screen sharing and unattended access capabilities, this tool is a strong integration that businesses can use to streamline support. BeyondTrust Remote Support is compatible with Android, Chrome OS, iOS, Linux, Mac, and Windows operating systems.

Features:

• Remote access and control
• Unattended access
• Corporate branding customization
• Team permissions management
• Audit and compliance reporting
• Custom integrations

Pricing:

• Available upon request

Free trial: 7 days

Learn more about Zendesk for BeyondTrust.

ConnectWise Control is a fast and flexible remote support tool that works seamlessly across a multitude of industries. With leading out-of-the-box security systems and white-labeling capabilities, this software is great for businesses that want a strong foundational application with numerous customization options.

Use the ConnectWise Control Remote Support integration to generate and join sessions from the ticket sidebar in Zendesk. Customers can jump on an attended session with someone from your team. Once your agents resolve an issue, the software automatically updates the ticket and summarizes the session for future reference.

Features:

• Cross-platform connectivity
• 2FA and SSL security
• Branded customer login windows
• Unattended access
• Remote meetings

Pricing:

• One: $34/month (1 user can make 1 connection)
• Standard: $54/month (1 user can make 3 simultaneous connections)
• Premium: $64 (1 user can make 10 simultaneous connections)

Free trial: 14 days

Learn more about Zendesk for ConnectWise Control Remote Support.

Manage endpoint devices and resolve tickets promptly for businesses of all sizes with this tool from ManageEngine. It comes with an impressive catalog of support features, all housed on a single console. This remote support software is compatible with Windows, Mac, and Linux OS operating systems.

With an emphasis on Unified Endpoint Management (UEM) and security, this help desk software is an excellent tool for IT administrators who frequently deploy software, perform patch management, and troubleshoot remotely.

When you integrate this application with Zendesk Support, your team will be better equipped to manage end-user tickets more efficiently.

Features:

• Patch management
• Remote control
• Software deployment
• Mobile device management
• PSA integrations
• Asset management

Pricing:

• Free plan available
• Prices may vary based on company needs

Free trial: Free edition

Learn more about Zendesk for Endpoint Central MSP.

Deliver fast and reliable support on PCs, smartphones, and Macs by collaborating with your clientele in real time using LogMeIn Rescue. This remote help desk application integrates with Zendesk to help IT specialists promptly identify and resolve technical issues.

If your IT administrators do a lot of troubleshooting, this remote support tool could be the perfect match for your business. LogMeIn Rescue helps support agents reduce their time to resolution and increase customer satisfaction by equipping them with the necessary tools to conduct speedy diagnostics, download and transfer files, and educate customers.

Features:

• Remote support for Windows, Apple, and Android
• Unattended access
• Remote control and diagnostics
• Handle multiple sessions simultaneously
• Technician collaboration

Pricing:

• $108.25/month billed annually

Free trial: 14 days

Learn more about Zendesk for LogMeIn Rescue.

Blitzz is dedicated to convenience, and that value shines through its video inspection and support tool. This user-friendly support solution is ideal for inspecting devices remotely and accessing end-user equipment.

However, this remote support tool’s capabilities go a lot farther than standard device troubleshooting. Customers also use the software to perform audits, make sales calls, and connect field techs to expert support.

Blitzz is a great option for companies that need a robust remote help desk solution with diverse use cases.The Blitzz integration works with Zendesk to distinguish issues and provides the necessary tools to streamline resolutions.

Features

• Advanced analytics and reporting
• Time-stamped images with accurate locations
• Screen Sharing with pointing and markup capabilities
• Live video
• Optical Character Recognition (OCR) extracts text from images

Pricing:

• Blitzz Concierge™ Professional: $35/month per user
• Blitzz Inspect™ Professional: $$334/month
• Enterprise available upon request

Free trial: 14 days

Learn more about Zendesk for Blitzz.