Jira Service Management vs. BMC Remedy | Atlassian

Yes! While customers do replace BMC with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel BMC doesn’t serve as well.

Individual departments already using Jira Software, like application development or software engineering, may choose Jira Service Management to intake engineering requests given their preference for the Jira platform and budget autonomy.

You can also deploy Jira Service Management for Change Management to improve Development and IT operations.

Take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren’t ready to say goodbye to BMC.