RockWorks – RockWare

How do I transfer my RockWorks Network license to a new server?

This is a 3-step process: removing the licensing from the original RockWare Network License Administrator program, installing the License Administrator on your new server, and unlocking the license on the new server. See also: RockWorks Licensing

RockWorks Network License Transfer

1. Remove the license from the original server:

Start the RockWare Network License Administrator program on that server or computer.
Click on the name of the license you wish to remove in order to select it.
Select the Licensing | Remove a License menu option.
Click OK to confirm the removal.
Write down (or right-click/copy and paste into Notepad) the Uninstall Code which is displayed – you’ll need that in a minute.

2. Install the RockWare Network License Administrator onto your new server or network computer:

Contact RockWare Support for a download link for the Network Administrator installer.
Install the software on the new server and launch it.
Select the Licensing | Generate a License Request menu option.
Set the Product to RockWorks20.
Select the Feature Level of your license (Basic, Standard, or Advanced).
Enter your license registration number and your company name into the requested prompts.
Click the Get Install Number button.
Write down (or right-click/copy and paste into Notepad) the Installation Number which is generated. You will need this momentarily.

3. Request your new unlocking code by visiting either:

• The RockWare Customer Portal for online  (immediate) generation of your code. In the Portal you can create a new account or log in using your existing account.

Once you’re in the Portal, locate the license you are transferring and click the Unlock button.
Choose Transfer to a Different Computer as the Unlock Type.
Enter the new Installation Number, the Uninstall Number from the previous server, the end user name and email.
Click the Unlock Software button.
The Unlocking Code should be displayed on the screen.
Click the button to the right to copy this long code.
Back at the RockWare Network License Administrator, paste the Unlocking Code into the Unlocking Code prompt. (If you need to get back to the Licensing window, click on the name of the Pending license in the Administator console and select Licensing | Activate License.)
When you have pasted in the Unlocking Code, click the Activate License button.

• The Register and Unlock Software form for email reply.

You’ll need to supply your contact information, your license Registration Number, the new Installation Number, and the Uninstall Code from the previous server.
We will reply by email with the new unlocking code.