TERMS & CONDITIONS

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The General Terms and Conditions of Sale detailed below apply to all orders placed with Rido Home for all products and services offered on the Website (the “T&C’s”).

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They can be accessed at any times on the Website.

Rido reserves the right to adapt or modify the T&C’s at any time, the version of the Terms and Conditions of Sale applicable to any transaction is the T&C’s published at the date of the order.

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Consequently, placing an order by a customer implies complete adherence, without reservation, to these terms and conditions.

 

 

YOUR PRIVACY

 

Thank you for shopping at www.ridohome.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

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WEBSITE’S INFORMATION AND ACCESS

 

Rido Home is an e-commerce merchant owned and managed by .

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LEGAL

 

The Website is available to all users of the Internet and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by Rido Home or its providers, for technical maintenance and/or security reasons or cases of  circumstances outside of its control. Rido Home is not liable for any damage incurred by an unavailability of the Website.

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Rido Home does not make any promises about the availability or accessibility of the Website or guarantee that the access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free. For technical maintenance and/or security reasons, Rido Home may be obliged to suspend access partially or totally to the Website temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions.

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Rido Home reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.

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Rido Home endeavours to ensure, as far as possible, that the information published on this website is accurate and up-to-date and it reserves the right to correct the content at any time without notice. However, Rido Home cannot guarantee the accuracy, precision or comprehensive nature of the information made available on this website. 

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Therefore, Rido Home shall not be liable for the possible unavailability of the website. Nor for the occurrence of any errors, inaccuracy or omission relating to information available on the website.

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Nor will Rido Home be liable for any damage resulting from interference by a third party leading to a modification of the information made available on the website or any inability to access the website at any time for maintenance and security reasons or as a result of any other technical constraint. 

 

 

 

APPLICABLE LAW

 

Rido Home owns, controls, and operates the website from our office in the United Kingdom. Accordingly, UK law govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside UK you do so on your own initiative and you hereby agree that in the event of a dispute between Rido Home and you, the laws of UK will apply at all times

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SUBSCRIPTION TO THE WEBSITE

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Subscription of the client shall be validated by Rido Home after checking the standard form filled by the client. A confirmation of the subscription is sent to the client by email.

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By creating the Personal Account, the client ensures the accuracy and completeness of the data provided. The client shall update its personal data. If an error occurs relating to the recipient address, Rido Home shall not be held liable in case of any inability to deliver the products ordered.

 

 

 

PRODUCTS

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The products offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Nevertheless, Rido Home cannot be held liable for errors occurring during the update. Rido Home cannot be held liable in case of an order cancellation because of stock depletion.

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Rido Home takes the greatest care in the presentation and description of the products in order to provide the customer with the best possible information. However, some non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.

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The curtains, cushions and other items sold by Rido Home are handmade from natural resources. Due to this there will be slight variations in colour and in the weave of our fabrics. Small flaws might also be inherent in our cushions due to their artisanal nature. These are part of the authenticity of the product and add to their individuality and beauty.  Although the images used on this website have been colour checked on a calibrated screen, the actual colour of your cushion might vary. This is due to the fact that all computers display colours differently. Therefore the colour you see on your screen might not match identically with the true colour of our actual product.

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ORDERS 

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Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by Rido Home, expressed by a succession of different stages that the client shall follow in order to validate their order. 

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The Client may at any time change or remove the products added to its bag (the “Bag”). The Bag summarizes the products selected by the client, as well as its price, V.A.T. and shipping costs, excluding customs and other taxes. The Client may modify at any time its Bag before validating the order.

The price paid by the Client doesn’t include customs and others taxes. Such additional costs shall be directly paid by the Client to the carrier.

Confirmation of the order by the client implies the acceptance of all provisions of  the Terms & Conditions. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by Rido Home. For this purpose, the customer formally accepts the use of email for receiving confirmation of the contents of their order from Rido Home.

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ORDER REFUSAL

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Rido Home reserves the right to remove at any time any product displayed on the Website and/or to replace or modify any content or information related to any product. Despite the best efforts of Rido Home to satisfy the client expectations, Rido Home may be obliged to cancel an order even after having send a confirmation by email. In such case, the order will be reimbursed.

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Rido Home cannot be held liable to the client or a third party in case of the removal of a product from the Website, and in case of the replacement or modification of any content published on the Website or refusal of an order after having confirmed it by email. 

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PRICES AND TERMS OF PAYMENT

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Prices are mentioned on the Website in Euros. Prices includes V.A.T. but exclude any customs duties and other taxes.

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Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country.

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Rido Home reserves the right to modify its prices at any time but the products will be invoiced and paid on the basis of the rates in force at the time of placing the order, subject to availability.

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The products are payable on the day of the order.

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The purchases shall be settled either via PayPal, or via other secure platforms: Visa, Mastercard, American Express, Apple Pay. The client expressly acknowledges that disclosure of their bank card number to The Corner gives the company authorization to debit their account to the amount of the products ordered. As the case may be, a notice of the order cancellation for error of payment is sent to the client by The Corner to the email address registered by the client.

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The client may at its discretion save its payment card details for the next purchase. Such information is kept and processed by the secure payment platforms. Rido Home will never keep payment card details.

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The data recorded and kept by Rido Home constitutes proof of the order and all previous transactions. The data recorded by PayPal or other secure payment platforms constitute proof of the financial transactions.

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SECURE SHOPPING

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Orders placed on our site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL.

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Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

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*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. 

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DELIVERY

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Deliveries are carried out by DHL.

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Delivery operates at the time of the transfer of the product’s physical possession to the Client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the Client at the time of the Delivery.

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Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery and returns”.

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The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer’s residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.

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The Customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products to the address indicated by the customer, products will be returned to Rido Home which will contact the customer to organize another Delivery.

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Orders are shipped within 7 business days at the most for a Delivery in Latvia or United Kingom and 20 business days for a International Delivery, from the date after the confirmation of the Order. Nevertheless, the period may be extended up to 10 working days, especially after the launch of a new collection and during December, considering the significant increase of the orders volume.

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Rido Home cannot be liable for the late Delivery caused by a case of force majeure.

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If the delivery time is exceeded and is not justified by a case of force majeure, the customer may request the cancellation of the sale and within a maximum period of 14 days will receive a refund of the Order. Rido Home cannot be liable for any direct or indirect damage resulting from delay of delivery.

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REFUNDS AND RETURNS

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If you would like to return your item(s) for exchange or refund, please send an email within 48 hours to [email protected]. Once your email is confirmed, you will receive the address to send your return to. Items sent back without authorization may not be accepted for a refund or exchange.

The products shall be returned to Rido Home within 14 days from the day of the Delivery. After 14 days, the sale is final. The products shall be returned with its original packaging, with the original labels, brand new, without having used it or washed it.

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Repayment to the customer is made subject to the receipt of the product returned by Rido Home and its excellent condition. Except as otherwise indicated by the customer, repayment will be made through the same payment means used to pay the Order.

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Return of the product(s) is the responsibility of the customer if the order was placed from abroad and is at their own risk.

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The repayment of an order paid by gift card or a voucher will always be by voucher.

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The expenses of returning the product are borne by Rido Home if the product delivered is damaged or different from the product ordered. If the customer does not adhere to these terms and conditions, including conditions of return or exchange, Rido Home cannot proceed to refund the products in question.

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GUARANTEES AND RESPONSIBILITY

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Rido Home’s liability related to the Products is limited to the sale price of each product. Rido Home will not be responsible or liable for any of the following losses, whatever their cause:

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• Loss of benefit or sales

• Loss of revenue

• Loss of profits or contract or opportunity

• Loss of expecting savings

• Loss of data

• Loss of business, management or administration time

• Damage to the image

• Lost chance and especially of sale or purchase of a product

• Psychological damage.

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Documents, details, descriptions and information related to the Products published on the Website are not covered under any guarantee, express or implicit, except the guarantees provided by law.

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Rido Home makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancel bots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer’s functionality or operation including transmission arising from your download of any content, software you use to download the content, the Website or the server that makes it available. In this respect the customer agree that it is its responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Subject to the first paragraph of this section, any content downloaded or otherwise obtained through the use of the Website is done at customer’s own risk and the customer will be solely responsible for any damage to its computer system or loss of data that results from the download of any such content.

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Rido Home is only required to deliver products which are compliant with the contractual provision. Products are considered as compliant if the following conditions are fulfilled : (i) they shall be compliant with the description and have the features mentioned on the Website; (ii) they shall be compliant with the uses which may reasonably be expected of it; (iii) they shall be compliant with the quality and strength which may reasonably be expected of similar products.

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According to legal regulations, Rido Home guarantees the customers against compliance and latent defects, under the following conditions:

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VISIBLE DEFECTS

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In case of visible defect of a Product, the customer shall send a demand to [email protected] within 2 days from the delivery date. All demands shall mention the defect concerned. Failing that, the demand won’t be accepted and no return or exchange will be possible. The Product shall be returned, with its original packaging, with the original labels, brand new, without having been used or washed and with the Order reference and a copy of such demand shall be sent by email, [email protected].

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Visible defects confirmed by Rido Home shall give rise, depending of the demand’s content and the nature of the defect, to exchange or repayment or a voucher.

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PARTIAL INVIDITY

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If any provisions of these T&C’s are held to be invalid or declared such under any law, regulation or following a final decision of a competent jurisdiction, such provision shall nonetheless be enforced to the fullest extent permitted and the other provisions shall remain in full force and scope.

 

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APPLICABLE LAW AND JURISDICTION

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In the event of a dispute between the Client and Rido Home concerning the interpretation, performance or termination of this T&C’s, Rido Home strongly encourages the Client to contact the company in the first instance to attempt to resolve the disagreement amicably. Rido Home hereby notifies Clients that there are alternative dispute settlement options such as mediation or arbitration.

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If no amicable solution to the dispute is found, The Cornerand the Client agree to refer the dispute to the UK courts. The terms of this article do not deprive consumers of their right to take legal action, or to a defence in the event of legal action, in their country of residence or domicile, or of their right to consumer protection measures as set out in the legislation applicable in their country of residence.

 

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LEGAL INFORMATION

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It should be noted that confidentiality of data exchanges is not guaranteed over the Internet, and that every internet user is required to take all appropriate measures to protect their own data and/or software from contamination of any possible viruses circulating on the Internet.

 

 

 

PERSONAL DATA AND COOKIES

 

All your account information is only used in the context of your business relationship with Rido Home. This information is never shared with third parties or resold. Finally, Rido Home does not store any bank details. Transactions are processed entirely by PayPal or the secure payment module of our partners. To improve our service, the Website may use cookies. This means Clients do not have to log in each time you visit. A cookie is a computer file stored on the Client’s hard disk, allowing the Client to be recognized, without time limitation. Clients can of course delete these cookies by disabling their use in their browser.

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By using and browsing on our website you agree to placing cookies on your device and accessing them when you visit the website in the future. If you want to deny the use of cookies, you should take necessary steps within your web browser of use within their own security settings to block all the cookies from Rido Home and its external serving vendors. Here is also a link for you to find more information about cookies: www.allaboutcookies.org 

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PERSONAL DATA

 

The personal data we process includes your name, gender, delivery/billing address, email address and phone number and financial information such as banking details and VAT numbers.

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You may give us your personal information by filling in forms on our website or by corresponding with us by phone, in-store, by email or otherwise. This includes information you provide when you register to use our website, subscribe to our service, search for a product, place an order on our website, participate in a promotion or survey and when you report a problem with our website.

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We collect information about your interaction with our services and your communications with us. This can be information we receive from devices (including mobile devices) you use when you access our services.

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We use this information to personalize your shopping and browsing experience, to process transactions, to send periodic emails such as our newsletter if you did sign up for one. With this we use the email that you have provided us by processing the orders that may be used to send you information and updates in relation to your order and browsing history and to update you with our latest offers, products, news and promotions. 

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We continuously aim to improve our website through the information that we have gathered by your cookies and the possible feedback from you.

The information that we received from you will help us to response more effectively to your needs and your customer requests.

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Our data retention policy is dictated by data protection laws and we will not keep your data for longer than is necessary.

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Your personal data may be transferred to processors who act in the name of or on behalf of Rido Home (like B Post , UPS) with a view to processing operations in accordance with the purposes for which the information is collected. Rido Home ensures that the processors guarantee the same level of protection as herself and a contractual guarantee that Rido Home claims that these processors will use the personal data only for the purpose permitted by you with all the discretion and the required security.

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However, certain third-party service providers, such as payment gateways and other payment transaction processor, have their own privacy policy in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handles by these providers.

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Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service.

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When you click on links on our store, that may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

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If requested, we will share your information to comply with any legal request.

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DISCLOSURE

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We may disclose your personal information if we are required by law to do so or if you violate our terms of service. 

 

 

 

CHANGES TO THIS PRIVACY POLICY

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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By visiting our website you agree to accept any changes made to this policy. The Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.

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Feel free to contact us with any questions about our Privacy & Security Policy.

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QUESTIONS AND CONTACT INFORMATION

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If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by sending an email to [email protected]

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