What to do if Google Play Store will not load or download apps

It is important that you are connected to a strong and stable connection when trying to download apps or load the Google Play Store.

If you are using your mobile data, you will need to ensure you have enabled mobile data.

If your phone is connected to a Wi-Fi network but there is an exclamation mark next to the Wi-Fi symbol in the status bar, you may not be able to access the internet. You can find out more about what to do if you can’t connect to Wi-Fi on your Samsung Galaxy device. If you continue to have connection issues, you may need to contact your internet provider.